Privacy Policy

WE AT PET TAXI, INC. (F/K/A PAWZ PET TAXI APP, INC.®), INDIVIDUALLY AND COLLECTIVELY DOING BUSINESS AS,” PET TAXI”, AND/OR “THE PET TAXI”, AND/OR “THE PET TAXI APP®”, AND/OR PAWZ (HEREINAFTER REFERRED TO AS “WE”, “US”, “OUR”, “PET TAXI”, “THE PET TAXI”, THE PET TAXI APP, “PAWZ”, OR “SERVICES”) KNOW YOU CARE ABOUT HOW YOUR PERSONAL INFORMATION IS USED AND SHARED, AND WE TAKE YOUR PRIVACY SERIOUSLY. PLEASE READ THE FOLLOWING TO LEARN MORE ABOUT OUR PRIVACY POLICY.

BY USING OR ACCESSING THE SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE BEEN PROVIDED ACCESS TO THIS PRIVACY POLICY AND ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU HEREBY CONSENT THAT WE MAY COLLECT, USE, AND SHARE YOUR INFORMATION IN THE FOLLOWING WAYS.

REMEMBER THAT YOUR USE OF OUR SERVICES IS AT ALL TIMES SUBJECT TO OUR TERMS AND CONDITIONS OF SERVICE WHICH INCORPORATE THIS PRIVACY POLICY. ANY TERMS WE USE IN THIS POLICY WITHOUT DEFINING THEM HAVE THE DEFINITIONS GIVEN TO THEM IN THE TERMS AND CONDITIONS OF SERVICE.

CURRENT COMPANY, WEBSITE & SERVICES:

THIS PRIVACY POLICY APPLIES TO INFORMATION COLLECTED, USED, SHARED, DISCLOSED OR OTHERWISE PROCESSED BY PET TAXI, INC., DOING BUSINESS AS THE PET TAXI® AND THE PET TAXI APP®, THROUGH ITS WEBSITE AT WEDRIVEPETS.COM AND ANY OTHER CURRENT OR FUTURE WEBSITES OR ONLINE PLATFORMS OWNED, OPERATED, OR CONTROLLED BY US, MOBILE APPLICATIONS, COMMUNICATIONS, RESERVATION REQUESTS, AND PET TRANSPORTATION AND RELATED SERVICES. REFERENCES TO AUTHORIZED SERVICE PROVIDERS OR APPLICATION USERS INCLUDE THOSE PARTIES ONLY WHEN APPLICABLE TO THE SERVICES ACTUALLY OFFERED.

What Does This Privacy Policy Cover?

THIS PRIVACY POLICY COVERS OUR TREATMENT OF PERSONALLY IDENTIFIABLE INFORMATION (“PERSONAL INFORMATION”) THAT WE GATHER WHEN YOU ARE ACCESSING OR USING OUR SERVICES, INCLUDING BUT NOT LIMITED TO OUR WEBSITES, MOBILE APPLICATIONS, CUSTOMER COMMUNICATIONS, RESERVATIONS, AND RELATED TRANSPORTATION SERVICES BUT NOT TO THE PRACTICES OF COMPANIES WE DO NOT OWN OR CONTROL, OR PEOPLE THAT WE DO NOT MANAGE. WE GATHER VARIOUS TYPES OF PERSONAL INFORMATION FROM OUR USERS, AS EXPLAINED IN MORE DETAIL BELOW, AND WE USE THIS PERSONAL INFORMATION INTERNALLY IN CONNECTION WITH OUR SERVICES, INCLUDING TO PERSONALIZE, PROVIDE, AND IMPROVE OUR SERVICES, TO ALLOW YOU TO SET UP A USER ACCOUNT AND PROFILE, TO CONTACT YOU AND ALLOW OTHER USERS TO CONTACT YOU, TO FULFILL YOUR REQUESTS FOR SERVICES, AND TO ANALYZE HOW YOU USE THE SERVICES. IN CERTAIN CASES, WE MAY ALSO SHARE SOME PERSONAL INFORMATION WITH THIRD PARTIES.

AS NOTED IN THE TERMS & CONDITIONS, WE DO NOT KNOWINGLY COLLECT OR SOLICIT PERSONAL INFORMATION FROM ANYONE UNDER THE AGE OF 13. IF YOU ARE UNDER 13, PLEASE DO NOT ATTEMPT TO REGISTER FOR THE SERVICES OR SEND ANY PERSONAL INFORMATION ABOUT YOURSELF TO US. IF WE LEARN THAT WE HAVE COLLECTED PERSONAL INFORMATION FROM A CHILD UNDER AGE 13, WE WILL DELETE THAT INFORMATION AS QUICKLY AS POSSIBLE. IF YOU BELIEVE THAT A CHILD UNDER 13 MAY HAVE PROVIDED US PERSONAL INFORMATION, PLEASE CONTACT US AT support@wedrivepets.com.

Will We Ever Change This Privacy Policy?

WE ARE CONSTANTLY TRYING TO IMPROVE OUR SERVICES, SO WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO MODIFY, AMEND, UPDATE, OR REPLACE THIS PRIVACY POLICY AT ANY TIME, SUBJECT TO APPLICABLE LAW. ANY CHANGES WILL BECOME EFFECTIVE UPON POSTING THE REVISED PRIVACY POLICY ON OUR WEBSITE, UNLESS OTHERWISE STATED OR REQUIRED BY LAW. IF WE DO SO, WE WILL THEN REVISE AND UPDATE THE EFFECTIVE DATE ON THE MOBILE APP, MODIFY THE MOBILE APP OR AT THE wedrivepets.com SITE or other proprietary websites, OR MAY SEND YOU AN EMAIL OR TEXT, OR BY SOME OTHER MEANS, AND YOU ARE RESPONSIBLE FOR READING AND UNDERSTANDING THEM. IF YOU USE THE SERVICES AFTER ANY CHANGES TO THE PRIVACY POLICY HAVE BEEN POSTED, THAT MEANS YOU AGREE TO ALL OF THE CHANGES. USE OF INFORMATION WE COLLECT NOW IS SUBJECT TO THE PRIVACY POLICY IN EFFECT AT THE TIME SUCH INFORMATION IS COLLECTED. WE ENCOURAGE USERS TO REVIEW THIS PRIVACY POLICY PERIODICALLY TO REMAIN INFORMED OF OUR PRIVACY PRACTICES.

What Information Do We Collect?

Information You Provide To Us:

WE RECEIVE, STORE, AND SHARE ANY INFORMATION YOU PROVIDE TO US IN ORDER TO FACILITATE OUR SERVICES. FOR EXAMPLE, IF YOU ARE A USER OF OUR SERVICES, WE MAY SHARE INFORMATION WITH OUR AUTHORIZED TRANSPORTATION PERSONNEL AND, WHERE APPLICABLE, APPROVED SERVICE PROVIDERS INCLUDING, BUT NOT LIMITED TO, YOUR NAME AND APP PROFILE PHOTO(S), MOBILE DEVICE CONTACT INFORMATION, PICK-UP/DROP-OFF LOCATIONS, AS WELL AS ANY OTHER INFORMATION WE DEEM NECESSARY, AND IF YOU ARE PERSONNEL OR AN APPROVED SERVICE PROVIDER ACTING FOR US, WE MAY SHARE INFORMATION INCLUDING, BUT NOT LIMITED TO, YOUR NAME AND PHOTO, VEHICLE MAKE, MODEL, COLOR, LICENSE PLATE, VEHICLE PHOTO, CONTACT INFORMATION, AND ANY OTHER RELATED INFORMATION.

THROUGH THE REGISTRATION PROCESS AND/OR THROUGH YOUR ACCOUNT SETTINGS, WE MAY COLLECT PERSONAL INFORMATION INCLUDING, BUT NOT LIMITED TO YOUR NAME, EMAIL ADDRESS, PHONE NUMBER, AND THIRD-PARTY ACCOUNT CREDENTIALS (FOR EXAMPLE, YOUR LOG-IN CREDENTIALS FOR FACEBOOK OR OTHER THIRD-PARTY SITES). IF YOU PROVIDE YOUR THIRD-PARTY ACCOUNT CREDENTIALS TO US OR OTHERWISE SIGN IN TO THE SERVICES THROUGH A THIRD-PARTY SITE OR SERVICE, YOU UNDERSTAND SOME CONTENT AND/OR INFORMATION IN THOSE ACCOUNTS (“THIRD PARTY ACCOUNT INFORMATION”) MAY BE TRANSMITTED INTO YOUR ACCOUNT WITH US. CERTAIN INFORMATION MAY BE REQUIRED TO REGISTER WITH US OR TO TAKE ADVANTAGE OF SOME OF OUR FEATURES.

PET AND TRIP INFORMATION: IN CONNECTION WITH A TRANSPORTATION INQUIRY OR RESERVATION, WE MAY COLLECT PET AND TRIP INFORMATION YOU PROVIDE, INCLUDING A PET’S NAME, SPECIES, SIZE, TEMPERAMENT, BEHAVIOR AND HANDLING INSTRUCTIONS, MOBILITY LIMITATIONS, RECENT PROCEDURES OR RELEVANT HEALTH-RELATED NEEDS, CARRIER OR EQUIPMENT REQUIREMENTS, VETERINARY OR FACILITY CONTACT INFORMATION, AUTHORIZED PICKUP AND DROP-OFF CONTACTS, ACCESS INSTRUCTIONS, TRAVEL ROUTES, APPOINTMENT DETAILS, AND EMERGENCY CONTACT AND AUTHORIZATION INFORMATION. WE USE THIS INFORMATION TO REVIEW, SCHEDULE, COORDINATE, SAFELY PERFORM, DOCUMENT, AND COMMUNICATE ABOUT REQUESTED SERVICES. YOU ARE RESPONSIBLE FOR PROVIDING ACCURATE, COMPLETE AND CURRENT INFORMATION CONCERNING YOUR PETS AND NOTIFYING THE PET TAXI® OF ANY CHANGES THAT MAY AFFECT TRANSPORTATION SAFETY. WE MAY SHARE RELEVANT INFORMATION WITH AUTHORIZED DRIVERS, PERSONNEL, VETERINARY FACILITIES, AND OTHER SERVICE PROVIDERS WHEN REASONABLY NECESSARY TO MANAGE OR COMPLETE THE REQUESTED SERVICES.

PET PHOTOGRAPHS, VIDEOS, AND PROMOTIONAL MEDIA: WE MAY PHOTOGRAPH OR RECORD PETS DURING TRANSPORTATION OR WHILE PROVIDING RELATED SERVICES FOR OPERATIONAL, IDENTIFICATION, SAFETY, DOCUMENTATION, AND CUSTOMER COMMUNICATION PURPOSES. WITH THE CONSENT OF THE PET OWNER OR AUTHORIZED REPRESENTATIVE, WE MAY ALSO USE PHOTOGRAPHS AND VIDEOS OF PETS FOR ADVERTISING, MARKETING, SOCIAL MEDIA, WEBSITE CONTENT, MOBILE APPLICATION CONTENT, AND OTHER PROMOTIONAL PURPOSES. SUCH AUTHORIZATION PERMITS THE PET TAXI® TO REPRODUCE, PUBLISH, DISPLAY, EDIT AND DISTRIBUTE THE PHOTOGRAPHS AND VIDEOS WITHOUT COMPENSATION, SUBJECT TO APPLICABLE LAW. THE PET TAXI®WILL NOT INTENTIONALLY DISCLOSE PRIVATE CUSTOMER INFORMATION, HOME ADDRESSES, OR SENSITIVE PERSONAL INFORMATION IN PROMOTIONAL MATERIALS WITHOUT APPROPRIATE AUTHORIZATION.

WEBSITE CHATBOT AND CHAT MESSAGES: IF WE OFFER AN AUTOMATED WEBSITE CHAT OR FAQ FEATURE, WE MAY COLLECT INFORMATION THAT YOU CHOOSE TO ENTER, TOGETHER WITH LIMITED TECHNICAL AND SESSION INFORMATION NEEDED TO PROVIDE AND OPERATE THE FEATURE. SUCH INFORMATION MAY BE PROCESSED BY OUR CHATBOT TECHNOLOGY PROVIDER TO GENERATE RESPONSES AND MAINTAIN THE SERVICE, SUBJECT TO APPLICABLE CONTRACTUAL TERMS. YOU SHOULD NOT ENTER PAYMENT-CARD NUMBERS, PASSWORDS, OR SENSITIVE PERSONAL INFORMATION INTO A GENERAL-PURPOSE CHATBOT. AUTOMATED RESPONSES ARE INFORMATIONAL AND MAY CONTAIN ERRORS OR INACCURACIES. CHATBOX COMMUNICATIONS DO NOT CONSTITUTE A CONFIRMED RESERVATION, ACCEPTANCE OF A TRANSPORTATION REQUEST, EMERGENCY DISPATCH, OR VETERINARY ADVICE. ALL RESERVATIONS ARE SUBJECT TO CONFIRMATION BY AN AUTHORIZED REPRESENTATIVE OF THE PET TAXI®.FOR URGENT TRANSPORTATION REQUESTS, CALL 561-437-1010.

WE MAY COMMUNICATE WITH YOU VIA THE CONTACT INFORMATION YOU PROVIDED US. BY WAY OF EXAMPLE ONLY, WE MAY SEND OR TEXT PROMOTIONAL OFFERS TO YOU ON BEHALF OF US OR OTHER BUSINESSES OR EMAIL YOU ABOUT YOUR USE OF THE SERVICES. ALSO, WE MAY RECEIVE A CONFIRMATION WHEN YOU OPEN A TEXT OR EMAIL FROM US. THIS CONFIRMATION HELPS US MAKE OUR COMMUNICATIONS WITH YOU MORE INTERESTING AND IMPROVE OUR SERVICES. IF YOU DO NOT WANT TO RECEIVE COMMUNICATIONS FROM US, PLEASE INDICATE YOUR PREFERENCE BY CLICKING THE UNSUBSCRIBE LINKS, AS APPLICABLE.

WHEN YOU OPEN AN ACCOUNT WITH US, YOU MAY RECEIVE A TEXT OR EMAIL CONFIRMATION FROM US. TYPICALLY, YOUR PHONE NUMBER WILL BE USED TO RECEIVE CONFIRMATION MESSAGES REGARDING ANY SERVICE YOU HAVE BOOKED WITH US. THIS SAME METHOD OF PHONE COMMUNICATION WILL BE USED TO COMMUNICATE WITH YOU VIA SMS MESSAGE OR VOICE-CALL WITH THE PET TAXI® TEAM OR AUTHORIZED DRIVER CONCERNING ANY DETAILS OF THE REQUESTED SERVICE.

SERVICE MESSAGES AND MARKETING PREFERENCES: WE MAY CONTACT CUSTOMERS USING INFORMATION PROVIDED TO US ABOUT INQUIRIES, RESERVATIONS, TRANSPORTATION ARRANGEMENTS, SERVICE OR SCHEDULING CHANGES, RECEIPTS, SAFETY MATTERS, BILLING AND OTHER TRANSACTIONAL MATTERS. WHERE LEGALLY PERMITTED AND SUBJECT TO ANY REQUIRED CONSENT, WE MAY ALSO SEND PROMOTIONAL EMAILS OR MESSAGES ABOUT OUR SERVICES. MARKETING EMAILS WILL INCLUDE AN APPLICABLE UNSUBSCRIBE MECHANISM; CUSTOMERS MAY ALSO CONTACT SUPPORT@WEDRIVEPETS.COM ABOUT MARKETING PREFERENCES. OPTING OUT OF PROMOTIONAL MESSAGES DOES NOT NECESSARILY STOP ESSENTIAL TRANSACTIONAL OR SAFETY-RELATED COMMUNICATIONS. ANY TEXT-MESSAGE PROGRAM WILL OPERATE SUBJECT TO APPLICABLE CONSENT AND OPT-OUT REQUIREMENTS.

DIRECT-MAIL CAMPAIGNS AND MARKETING LISTS: WE MAY SEND POSTAL MAIL, INCLUDING POSTCARDS AND INFORMATION ABOUT OUR PET TRANSPORTATION SERVICES, TO HOUSEHOLDS IN OUR SERVICE AREA. TO IDENTIFY POTENTIAL RECIPIENTS, WE MAY OBTAIN NAMES, MAILING ADDRESSES, AND HOUSEHOLD OR PET-INTEREST INDICATORS FROM THIRD-PARTY MAILING-LIST AND MARKETING PROVIDERS, OR USE CONTACT INFORMATION ALREADY AVAILABLE TO US. WE MAY COMBINE MAILING INFORMATION WITH OUR OWN CUSTOMER RECORDS TO AVOID DUPLICATES, HONOR REQUESTS NOT TO RECEIVE FUTURE MAILINGS, AND EVALUATE THE EFFECTIVENESS OF OUR OUTREACH. WE DO NOT ASSUME THAT EVERY HOUSEHOLD RECEIVING A MAILING IS AN EXISTING CUSTOMER. WHERE REQUIRED BY APPLICABLE LAW, WE WILL HONOR REQUESTS TO STOP RECEIVING PROMOTIONAL POSTAL MAIL. TO REQUEST REMOVAL FROM OUR DIRECT-MAIL LIST, CONTACT SUPPORT@WEDRIVEPETS.COM OR CALL 561-437-1010. WE MAY RETAIN LIMITED SUPPRESSION INFORMATION TO HELP PREVENT FURTHER MAILINGS.

Information Collected Automatically

WHENEVER YOU INTERACT WITH OUR SERVICES, WE AUTOMATICALLY RECEIVE AND RECORD INFORMATION ON OUR SERVER LOGS FROM YOUR BROWSER, MOBILE DEVICE, OR OTHER RELATED DEVICE, WHICH MAY INCLUDE, BUT IS NOT LIMITED TO, YOUR NAME, IP ADDRESS, PHYSICAL ADDRESS, TELEPHONE NUMBER, GEOLOCATION DATA, DEVICE IDENTIFICATION, MOBILE NETWORK INFORMATION, “COOKIE” INFORMATION, THE TYPE OF BROWSER AND/OR DEVICE YOU ARE USING TO ACCESS OUR SERVICES, TRANSACTION INFORMATION (I.E. TYPE OF SERVICE REQUESTED OR PROVIDED, AMOUNT CHARGED, PAYMENT INFORMATION, DISTANCE TRAVELED, ETC.), AND THE PAGE OR FEATURE YOU REQUESTED. “COOKIES” ARE IDENTIFIERS WE TRANSFER TO YOUR BROWSER OR DEVICE THAT ALLOW US TO RECOGNIZE YOUR BROWSER OR DEVICE AND TELL US HOW AND WHEN PAGES AND FEATURES IN OUR SERVICES ARE VISITED AND BY HOW MANY PEOPLE. YOU MAY BE ABLE TO CHANGE THE PREFERENCES ON YOUR BROWSER, MOBILE DEVICE, OR OTHER DEVICE TO PREVENT OR LIMIT YOUR DEVICE’S ACCEPTANCE OF COOKIES, BUT THIS MAY PREVENT YOU FROM TAKING ADVANTAGE OF SOME OF OUR FEATURES.

OUR ADVERTISING PARTNERS MAY ALSO TRANSMIT COOKIES TO YOUR BROWSER, MOBILE DEVICE, OR OTHER DEVICE, WHEN YOU CLICK ON ADS THAT APPEAR ON THE SERVICES. ALSO, IF YOU CLICK ON A LINK TO A THIRD-PARTY WEBSITE OR SERVICE, A THIRD PARTY MAY ALSO TRANSMIT COOKIES TO YOU. AGAIN, THIS PRIVACY POLICY DOES NOT COVER THE USE OF COOKIES BY ANY THIRD PARTIES, AND WE ARE NOT RESPONSIBLE FOR THEIR PRIVACY POLICIES AND PRACTICES. PLEASE BE AWARE THAT COOKIES PLACED BY THIRD PARTIES MAY CONTINUE TO TRACK YOUR ACTIVITIES ONLINE EVEN AFTER YOU HAVE LEFT OUR SERVICES, AND THOSE THIRD PARTIES MAY NOT HONOR “DO NOT TRACK” REQUESTS YOU HAVE SET USING YOUR BROWSER, MOBILE DEVICE, OR OTHER DEVICE.

WE MAY USE THIS DATA TO CUSTOMIZE CONTENT FOR YOU THAT WE THINK YOU MIGHT LIKE, BASED ON YOUR USAGE PATTERNS. WE MAY ALSO USE IT TO IMPROVE THE SERVICES AND/OR PERFORM INTERNAL OPERATIONS NECESSARY TO PROVIDE OUR SERVICES, INCLUDING TO TROUBLESHOOT SOFTWARE BUGS AND OPERATIONAL PROBLEMS, TO CONDUCT DATA ANALYSIS, TESTING, AND RESEARCH, AND TO MONITOR AND ANALYZE USAGE AND ACTIVITY TRENDS – FOR EXAMPLE, THIS DATA CAN TELL US HOW OFTEN USERS USE A PARTICULAR FEATURE OF THE SERVICES, AND WE CAN USE THAT KNOWLEDGE TO MAKE THE SERVICES INTERESTING TO AS MANY USERS AS POSSIBLE.

Google Analytics or other Third-Party Analytics Services

WE MAY, IN OUR SOLE DISCRETION, USE GOOGLE ANALYTICS, FACEBOOK ANALYTICS, AND/OR OTHER THIRD-PARTY ANALYTICS SERVICES, INCLUDING SIMILAR TECHNOLOGIES, TO HELP ANALYZE HOW OUR USERS’ USE OUR SERVICES. BY WAY OF EXAMPLE, GOOGLE ANALYTICS USES COOKIES TO COLLECT INFORMATION SUCH AS HOW OFTEN OUR USERS VISIT THE SERVICE, WHAT PAGES THEY VISIT, AND WHAT OTHER SITES THEY USED PRIOR TO COMING TO THE SERVICE. WE MAY USE THE INFORMATION WE GET FROM GOOGLE ANALYTICS, OR OTHER THIRD-PARTY ANALYTIC SERVICE, TO IMPROVE OUR SERVICES, EVALUATE WEBSITE PERFORMANCE, OR TO SEND YOU PROMOTIONAL MESSAGES ABOUT OUR SERVICES. GOOGLE ANALYTICS. OR OTHER THIRD-PARTY ANALYTIC SERVICE, TYPICALLY COLLECTTHE IP ADDRESS ASSIGNED TO YOU ON THE DATE YOU VISIT OUR SITE, BUT NOT YOUR NAME OR OTHER PERSONALLY IDENTIFYING INFORMATION. WE DO NOT INTENTIONALLY COMBINE THE INFORMATION GENERATED THROUGH THE USE OF GOOGLE ANALYTICS OR SIMILAR THIRD-PARTY ANALYTIC SERVICE WITH ANY PERSONALLY IDENTIFYING INFORMATION. ALTHOUGH GOOGLE ANALYTICS, OR OTHER SIMILAR SERVICE, MAY PLANT A PERSISTENT COOKIE ON YOUR WEB BROWSER TO IDENTIFY YOU AS A UNIQUE USER THE NEXT TIME YOU VISIT THE SITE. THEIR ABILITY TO USE AND SHARE INFORMATION COLLECTED ABOUT YOUR VISITS TO THE SITE IS GOVERNED BY THEIR GOOGLE ANALYTICS, OR RESPECTIVE THIRD-PARTY ANALYTICS PROVIDER’S, TERMS OF USE AND PRIVACY POLICY. FOR EXAMPLE, YOU MAY FIND ADDITIONAL INFORMATION ABOUT GOOGLE ANALYTICS AT WWW.GOOGLE.COM/POLICIES/PRIVACY/PARTNERS/. FINALLY, YOU CAN OPT OUT OF GOOGLE ANALYTICS BY USING THE FOLLOWING ADD-ON: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT/.

ANALYTICS, COOKIES AND TRACKING: WE MAY USE WEBSITE ANALYTICS, COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES, WHERE ENABLED, TO UNDERSTAND SITE PERFORMANCE, MEASURE COMMUNICATIONS OR CAMPAIGNS, IMPROVE USABILITY, AND HELP MAINTAIN WEBSITE SECURITY. THESE TECHNOLOGIES MAY COLLECT BROWSER AND DEVICE INFORMATION, APPROXIMATE GEOGRAPHIC LOCATION DERIVED FROM NETWORK INFORMATION, REFERRING SOURCES, PAGES VIEWED, AND INTERACTIONS WITH SITE FEATURES. THE SPECIFIC TECHNOLOGIES USED AND AVAILABLE PRIVACY CHOICES MAY CHANGE. WHERE REQUIRED BY APPLICABLE LAW, WE WILL PROVIDE APPLICABLE NOTICES AND CHOICES ABOUT NONESSENTIAL TRACKING. AN INDIVIDUAL ACCESSING OR USING OUR WEBSITES OR SERVICES MAY ALSO USE THEIR BROWSER AND DEVICE CONTROLS TO MANAGE CERTAIN COOKIES; HOWEVER, THESE CONTROLS MAY NOT DISABLE ALL TRACKING TECHNOLOGIES.

WEBSITE VISITOR TRACKING AND CAMPAIGN MEASUREMENT: WHEN AN INDIVIDUAL ACCESSES OR USES OUR WEBSITE, WE AND OUR WEBSITE, ANALYTICS, ADVERTISING, OR TECHNOLOGY PROVIDERS MAY COLLECT INFORMATION AUTOMATICALLY THROUGH COOKIES, TRACKING PIXELS, SERVER LOGS, AND SIMILAR TECHNOLOGIES, WHERE USED. THIS MAY INCLUDE BUT IS NOT LIMITED TO IP ADDRESS, DEVICE AND BROWSER INFORMATION, PAGES VIEWED, LINKS CLICKED, REFERRAL SOURCES, APPROXIMATE LOCATION DERIVED FROM TECHNICAL DATA, AND THE DATE AND TIME OF VISITS. WE MAY USE THIS INFORMATION TO OPERATE AND IMPROVE THE WEBSITE, UNDERSTAND VISITOR ACTIVITY, MEASURE ADVERTISING AND DIRECT-MAIL CAMPAIGN RESPONSES, AND ASSESS INQUIRIES OR RESERVATIONS RESULTING FROM MARKETING. WHERE ENABLED, TRACKING MAY ALSO INVOLVE THIRD-PARTY ANALYTICS OR ADVERTISING TOOLS AND MAY recognize repeat visits. We may use dedicated web links, QR codes, campaign codes, or other attribution methods in mailed materials. We will provide any notices, consent options, or opt-out rights required by applicable law for the tracking technologies actually in use. For information about privacy choices, contact support@wedrivepets.com.

Information Collected From Other Websites And Do Not Track Policy

THROUGH COOKIES WE PLACE ON YOUR BROWSER, MOBILE DEVICE, OR OTHER DEVICE, WE MAY COLLECT INFORMATION ABOUT YOUR ONLINE ACTIVITY AFTER YOU LEAVE OUR SERVICES. JUST LIKE ANY OTHER USAGE INFORMATION WE COLLECT, THIS INFORMATION ALLOWS US TO IMPROVE THE SERVICES AND CUSTOMIZE YOUR ONLINE EXPERIENCE, AND OTHERWISE AS DESCRIBED IN THIS PRIVACY POLICY. YOUR BROWSER MAY OFFER YOU A “DO NOT TRACK” OPTION, WHICH ALLOWS YOU TO SIGNAL TO OPERATORS OF WEBSITES AND WEB APPLICATIONS AND SERVICES (INCLUDING BEHAVIORAL ADVERTISING SERVICES) THAT YOU DO NOT WISH SUCH OPERATORS TO TRACK CERTAIN OF YOUR ONLINE ACTIVITIES OVER TIME AND ACROSS DIFFERENT WEBSITES. OUR SERVICES DO NOT SUPPORT AND/OR DO NOT TRACK REQUESTS AT THIS TIME, WHICH MEANS THAT WE COLLECT INFORMATION ABOUT YOUR ONLINE ACTIVITY BOTH WHILE YOU ARE USING THE SERVICES AND AFTER YOU LEAVE OUR SERVICES.

Will We Share Any Of The Personal Information We Receive?

WE DO NOT RENT OR SELL YOUR PERSONAL INFORMATION IN PERSONALLY IDENTIFIABLE FORM TO ANYONE. WE MAY SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES AS DESCRIBED IN THIS SECTION:

INFORMATION THAT’S BEEN DE-IDENTIFIED. WE MAY DE-IDENTIFY YOUR PERSONAL INFORMATION SO THAT YOU ARE NOT IDENTIFIED AS AN INDIVIDUAL, AND PROVIDE THAT INFORMATION TO OUR PARTNERS. WE MAY ALSO PROVIDE AGGREGATE USAGE INFORMATION TO OUR PARTNERS (OR ALLOW PARTNERS TO COLLECT THAT INFORMATION FROM YOU), WHO MAY USE SUCH INFORMATION TO UNDERSTAND HOW OFTEN AND IN WHAT WAYS PEOPLE USE OUR SERVICES, SO THAT THEY, TOO, CAN PROVIDE YOU WITH AN OPTIMAL ONLINE EXPERIENCE. HOWEVER, WE NEVER DISCLOSE AGGREGATE USAGE OR DE-IDENTIFIED INFORMATION TO A PARTNER (OR ALLOW A PARTNER TO COLLECT SUCH INFORMATION) IN A MANNER THAT WOULD IDENTIFY YOU AS AN INDIVIDUAL PERSON.

ADVERTISERS: WE MAY ALLOW ADVERTISERS AND/OR MERCHANT PARTNERS (“ADVERTISERS”) TO CHOOSE THE DEMOGRAPHIC INFORMATION OF USERS WHO WILL SEE THEIR ADVERTISEMENTS AND/OR PROMOTIONAL OFFERS AND YOU AGREE THAT WE MAY PROVIDE ANY OF THE INFORMATION WE HAVE COLLECTED FROM YOU IN NON-PERSONALLY IDENTIFIABLE FORM TO AN ADVERTISER, IN ORDER FOR THAT ADVERTISER TO SELECT THE APPROPRIATE AUDIENCE FOR THOSE ADVERTISEMENTS AND/OR OFFERS. FOR EXAMPLE, WE MIGHT USE THE FACT YOU ARE LOCATED IN PALM BEACH TO SHOW YOU ADS OR OFFERS FOR PALM BEACH BUSINESSES, BUT WE WILL NOT TELL SUCH BUSINESSES WHO YOU ARE. OR, WE MIGHT ALLOW ADVERTISERS TO DISPLAY THEIR ADS TO USERS WITH SIMILAR USAGE PATTERNS TO YOURS, BUT WE WILL NOT DISCLOSE USAGE INFORMATION TO ADVERTISERS EXCEPT IN AGGREGATE FORM, AND NOT IN A MANNER THAT WOULD IDENTIFY YOU PERSONALLY. NOTE THAT IF AN ADVERTISER ASKS US TO SHOW AN AD TO A CERTAIN AUDIENCE OR AUDIENCE SEGMENT AND YOU RESPOND TO THAT AD, THE ADVERTISER MAY CONCLUDE THAT YOU FIT THE DESCRIPTION OF THE AUDIENCE THEY WERE TRYING TO REACH.

WE MAY DELIVER A FILE TO YOU THROUGH THE SERVICES (KNOWN AS A “WEB BEACON”) FROM AN AD NETWORK. WEB BEACONS ALLOW AD NETWORKS TO PROVIDE ANONYMIZED, AGGREGATED AUDITING, RESEARCH AND REPORTING FOR US AND FOR ADVERTISERS. WEB BEACONS ALSO ENABLE AD NETWORKS TO SERVE TARGETED ADVERTISEMENTS TO YOU WHEN YOU VISIT OTHER WEBSITES. BECAUSE YOUR WEB BROWSER MUST REQUEST THESE ADVERTISEMENTS AND WEB BEACONS FROM THE AD NETWORK’S SERVERS, THESE COMPANIES CAN VIEW, EDIT, OR SET THEIR OWN COOKIES, JUST AS IF YOU HAD REQUESTED A WEB PAGE FROM THEIR SITE. YOU MAY BE ABLE TO OPT-OUT OF WEB BEACON TRACKING CONDUCTED BY THIRD PARTIES THROUGH OUR SERVICES BY ADJUSTING THE DO NOT TRACK SETTINGS ON YOUR BROWSER; PLEASE NOTE THAT WE DO NOT CONTROL WHETHER OR HOW THESE THIRD PARTIES COMPLY WITH DO NOT TRACK REQUESTS, OR WHETHER SUCH OPT-OUT OF WEB BEACON TRACKING IS AVAILABLE.

AFFILIATED BUSINESSES: IN CERTAIN SITUATIONS, BUSINESSES OR THIRD-PARTY WEBSITES WE ARE AFFILIATED WITH MAY SELL OR PROVIDE PRODUCTS OR SERVICES TO YOU THROUGH OR IN CONNECTION WITH THE SERVICES (EITHER ALONE OR JOINTLY WITH US). YOU CAN RECOGNIZE WHEN AN AFFILIATED BUSINESS IS ASSOCIATED WITH SUCH TRANSACTION OR SERVICE, AND WE WILL SHARE YOUR PERSONAL INFORMATION WITH THAT AFFILIATED BUSINESS ONLY TO THE EXTENT THAT IT IS RELATED TO SUCH TRANSACTION OR SERVICE. ONE SUCH SERVICE MAY INCLUDE THE ABILITY FOR YOU TO AUTOMATICALLY TRANSMIT THIRD PARTY ACCOUNT INFORMATION TO YOUR SERVICES PROFILE OR TO AUTOMATICALLY TRANSMIT INFORMATION IN YOUR SERVICES PROFILE TO YOUR THIRD-PARTY ACCOUNT. WE HAVE NO CONTROL OVER THE POLICIES AND PRACTICES OF THIRD-PARTY WEBSITES OR BUSINESSES AS TO PRIVACY OR ANYTHING ELSE, SO IF YOU CHOOSE TO TAKE PART IN ANY TRANSACTION OR SERVICE RELATING TO AN AFFILIATED WEBSITE OR BUSINESS, PLEASE REVIEW ALL SUCH BUSINESS’ OR WEBSITES’ POLICIES.

AGENTS: WE EMPLOY OTHER COMPANIES AND PEOPLE TO PERFORM TASKS ON OUR BEHALF AND NEED TO SHARE YOUR INFORMATION WITH THEM TO PROVIDE PRODUCTS OR SERVICES TO YOU; FOR EXAMPLE, WE USE A PAYMENT PROCESSING SERVICE COMPANY TO RECEIVE AND PROCESS YOUR CREDIT CARD TRANSACTIONS FOR US. UNLESS WE TELL YOU DIFFERENTLY, OUR AGENTS DO NOT HAVE ANY RIGHT TO USE THE PERSONAL INFORMATION WE SHARE WITH THEM BEYOND WHAT IS NECESSARY TO ASSIST US. NOTE THAT AN “AGENT” MAY ALSO BE CONSIDERED A “PARTNER” IN CERTAIN CIRCUMSTANCES, AND WOULD BE SUBJECT TO THE TERMS OF THE “INFORMATION THAT’S BEEN DE-IDENTIFIED” SECTION IN THAT REGARD.

SHARING INFORMATION TO COMPLETE A RIDE: WE MAY SHARE INFORMATION REASONABLY NECESSARY TO ARRANGE OR PERFORM A REQUESTED SERVICE WITH OUR AUTHORIZED PERSONNEL, APPROVED TRANSPORTATION OR TECHNOLOGY PROVIDERS, CONTRACTORS, SERVICE PROVIDERS, PAYMENT PROCESSORS, AND THE VETERINARY PRACTICES, ANIMAL CARE FACILITIES, OR PICKUP AND DELIVERY CONTACTS INVOLVED IN THE SERVICE. INFORMATION SHARED MAY INCLUDE CUSTOMER AND EMERGENCY CONTACT DETAILS, TRIP INSTRUCTIONS, AND RELEVANT PET HANDLING, PET MEDICAL, OR MOBILITY INFORMATION. THESE RECIPIENTS MAY PROCESS INFORMATION FOR THE SERVICE-RELATED PURPOSES DESCRIBED IN THIS POLICY, SUBJECT TO THEIR ROLES, AGREEMENTS, AND APPLICABLE LAW.

PAYMENT PROCESSING AND OPTIONAL SAVED METHODS: WHEN CUSTOMERS PROVIDE A PAYMENT METHOD, PAYMENT DETAILS MAY BE COLLECTED AND PROCESSED BY A THIRD-PARTY PAYMENT PROCESSOR ON OUR BEHALF. WHERE SUPPORTED AND AUTHORIZED, THE PROCESSOR MAY RETAIN PAYMENT CREDENTIALS AND PROVIDE US WITH A PAYMENT-METHOD TOKEN OR REFERENCE FOR PERMITTED FUTURE CHARGES. WE MAY RECEIVE LIMITED PAYMENT-RELATED INFORMATION, SUCH AS CARD TYPE, LAST FOUR DIGITS, TRANSACTION STATUS, AND BILLING OR FRAUD-PREVENTION DETAILS, BUT WE DO NOT INTENTIONALLY STORE COMPLETE PAYMENT-CARD NUMBERS OR CARD SECURITY CODES IN OUR OWN WEBSITE DATABASE. THE PAYMENT PROCESSOR MAY RETAIN PAYMENT CREDENTIALS TO FACILITATE FUTURE TRANSACTIONS, SUBJECT TO THE PROCESSOR’S APPLICABLE PRIVACY TERMS AND SECURITY PRACTICES.

USER PROFILES AND SUBMISSIONS: CERTAIN USER PROFILE INFORMATION, INCLUDING YOUR NAME, LOCATION, AND ANY VIDEO OR IMAGE CONTENT THAT SUCH USER HAS UPLOADED TO THE SERVICES, MAY BE DISPLAYED TO OTHER USERS TO FACILITATE USER INTERACTION WITHIN THE SERVICES OR ADDRESS YOUR REQUEST FOR OUR SERVICES. YOUR ACCOUNT PRIVACY SETTINGS MAY ALLOW YOU TO LIMIT THE OTHER USERS WHO CAN SEE THE PERSONAL INFORMATION IN YOUR USER PROFILE AND/OR WHAT INFORMATION IN YOUR USER PROFILE IS VISIBLE TO OTHERS. PLEASE REMEMBER THAT ANY CONTENT YOU UPLOAD TO YOUR PUBLIC USER PROFILE, ALONG WITH ANY PERSONAL INFORMATION OR CONTENT THAT YOU VOLUNTARILY DISCLOSE ONLINE IN A MANNER OTHER USERS CAN VIEW (ON DISCUSSION BOARDS, IN MESSAGES AND CHAT AREAS, ETC.) BECOMES PUBLICLY AVAILABLE, AND CAN BE COLLECTED AND USED BY ANYONE. YOUR USER NAME MAY ALSO BE DISPLAYED TO OTHER USERS IF AND WHEN YOU SEND MESSAGES OR COMMENTS OR UPLOAD IMAGES OR VIDEOS THROUGH THE SERVICES AND OTHER USERS CAN CONTACT YOU THROUGH MESSAGES AND COMMENTS. ADDITIONALLY, IF YOU SIGN INTO THE SERVICES THROUGH A THIRD-PARTY SOCIAL NETWORKING SITE OR SERVICE, YOUR LIST OF “FRIENDS” FROM THAT SITE OR SERVICE MAY BE AUTOMATICALLY IMPORTED TO THE SERVICES, AND SUCH “FRIENDS,” IF THEY ARE ALSO REGISTERED USERS OF THE SERVICES, MAY BE ABLE TO ACCESS CERTAIN NON-PUBLIC INFORMATION YOU HAVE ENTERED IN YOUR SERVICES USER PROFILE. AGAIN, WE DO NOT CONTROL THE POLICIES AND PRACTICES OF ANY OTHER THIRD-PARTY SITE OR SERVICE.

BUSINESS TRANSFERS: WE MAY CHOOSE TO BUY OR SELL ASSETS AND MAY SHARE AND/OR TRANSFER CUSTOMER INFORMATION IN CONNECTION WITH THE EVALUATION OF AND ENTRY INTO SUCH TRANSACTIONS. ALSO, IF WE (OR OUR ASSETS) ARE ACQUIRED, OR IF WE GO OUT OF BUSINESS, ENTER BANKRUPTCY, OR GO THROUGH SOME OTHER CHANGE OF CONTROL, PERSONAL INFORMATION COULD BE ONE OF THE ASSETS TRANSFERRED TO OR ACQUIRED BY A THIRD PARTY.

OUR PROTECTION AND OTHERS: WE RESERVE THE RIGHT TO ACCESS, READ, PRESERVE, AND DISCLOSE ANY INFORMATION THAT WE [REASONABLY] BELIEVE IS NECESSARY TO COMPLY WITH LAW OR COURT ORDER; ENFORCE OR APPLY OUR TERMS AND CONDITIONS AND OTHER AGREEMENTS; OR PROTECT OUR RIGHTS, PROPERTY, SAFETY, US, OUR REPRESENTATIVES, OUR USERS, PET TAXI SERVICE PROVIDERS, OR OTHERS.

Is Personal Information About Me Secure?

YOUR ACCOUNT IS PROTECTED BY A PASSWORD FOR YOUR PRIVACY AND SECURITY. IF YOU ACCESS YOUR ACCOUNT VIA A THIRD-PARTY SITE OR SERVICE, YOU MAY HAVE ADDITIONAL OR DIFFERENT SIGN-ON PROTECTIONS VIA THAT THIRD-PARTY SITE OR SERVICE. YOU MUST PREVENT UNAUTHORIZED ACCESS TO YOUR ACCOUNT AND PERSONAL INFORMATION BY SELECTING AND PROTECTING YOUR PASSWORD AND/OR OTHER SIGN-ON MECHANISM APPROPRIATELY AND LIMITING ACCESS TO YOUR COMPUTER OR DEVICE AND BROWSER BY SIGNING OFF AFTER YOU HAVE FINISHED ACCESSING YOUR ACCOUNT.

WE ENDEAVOR TO PROTECT THE PRIVACY OF YOUR ACCOUNT AND OTHER PERSONAL INFORMATION WE HOLD IN OUR RECORDS, BUT UNFORTUNATELY, WE CANNOT GUARANTEE COMPLETE SECURITY. UNAUTHORIZED ENTRY OR USE, HARDWARE OR SOFTWARE FAILURE, AND OTHER FACTORS, MAY COMPROMISE THE SECURITY OF USER INFORMATION AT ANY TIME.

ADDITIONAL SECURITY SAFEGUARDS: WE SEEK TO USE ADMINISTRATIVE, TECHNICAL, AND ORGANIZATIONAL SAFEGUARDS APPROPRIATE TO THE NATURE OF INFORMATION WE PROCESS, INCLUDING ACCESS CONTROLS AND THIRD-PARTY SERVICE PROVIDERS WHERE APPROPRIATE. NO INTERNET TRANSMISSION OR ELECTRONIC STORAGE SYSTEM CAN BE GUARANTEED COMPLETELY SECURE. CUSTOMERS SHOULD PROTECT ACCOUNT CREDENTIALS AND PROMPTLY NOTIFY US AT SUPPORT@WEDRIVEPETS.COM IF THEY SUSPECT UNAUTHORIZED ACCOUNT ACCESS.

What Personal Information Can I Access?

THROUGH YOUR ACCOUNT SETTINGS, YOU MAY ACCESS, AND, IN SOME CASES, EDIT OR DELETE THE INFORMATION YOU HAVE PROVIDED TO US. THE INFORMATION YOU CAN VIEW, UPDATE, AND DELETE MAY CHANGE AS THE SERVICES CHANGE. IF YOU HAVE ANY QUESTIONS ABOUT VIEWING OR UPDATING INFORMATION WE HAVE ON FILE ABOUT YOU, PLEASE CONTACT US VIA EMAIL AT SUPPORT@WEDRIVEPETS.COM.

RETENTION AND PRIVACY REQUESTS: WE RETAIN PERSONAL INFORMATION FOR AS LONG AS REASONABLY NECESSARY FOR THE PURPOSES DESCRIBED IN THIS POLICY, INCLUDING TO PROVIDE SERVICES, MAINTAIN TRANSACTION RECORDS, ADDRESS SAFETY OR SERVICE ISSUES, RESOLVE DISPUTES, PROTECT LEGITIMATE BUSINESS INTERESTS, AND COMPLY WITH APPLICABLE LEGAL OBLIGATIONS. ACTUAL RETENTION PERIODS MAY VARY BY INFORMATION TYPE AND LEGAL OR OPERATIONAL NEED. YOU MAY CONTACT SUPPORT@WEDRIVEPETS.COM TO REQUEST ACCESS TO, CORRECTION OF, OR DELETION OF INFORMATION ASSOCIATED WITH YOU. WE WILL REVIEW AND RESPOND TO REQUESTS IN ACCORDANCE WITH APPLICABLE LAW AND MAY RETAIN INFORMATION WHERE PERMITTED OR REQUIRED.

What Choices Do I Have?

YOU CAN ALWAYS OPT NOT TO DISCLOSE INFORMATION TO US, BUT KEEP IN MIND SOME INFORMATION MAY BE NEEDED TO REGISTER WITH US OR TO TAKE ADVANTAGE OF SOME OF OUR FEATURES OR USE THE SERVICES. YOU MAY BE ABLE TO ADD, UPDATE, OR DELETE INFORMATION AS EXPLAINED ABOVE. WHEN YOU UPDATE INFORMATION, HOWEVER, WE MAY MAINTAIN A COPY OF THE UNREVISED INFORMATION IN OUR RECORDS. YOU MAY REQUEST DELETION OF YOUR ACCOUNT BY CONTACTING US AT WEDRIVEPETS.COM AND ASKING US TO DELETE YOUR ACCOUNT. SOME INFORMATION MAY REMAIN IN OUR RECORDS AFTER YOUR DELETION OF SUCH INFORMATION FROM YOUR ACCOUNT. WE MAY USE ANY AGGREGATED DATA DERIVED FROM OR INCORPORATING YOUR PERSONAL INFORMATION AFTER YOU UPDATE OR DELETE IT, BUT NOT IN A MANNER THAT WOULD IDENTIFY YOU PERSONALLY.

What If I Have Questions About This Policy?

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING OUR PRIVACY POLICIES, PLEASE SEND US A DETAILED EMAIL MESSAGE TO SUPPORT@WEDRIVEPETS.COM, AND WE WILL TRY TO RESOLVE YOUR CONCERNS.

PRIVACY CONTACT AND PUBLICATION DATE: PRIVACY INQUIRIES AND REQUESTS MAY BE SENT TO SUPPORT@WEDRIVEPETS.COM. ADDITIONAL COMPANY INFORMATION IS AVAILABLE AT WEDRIVEPETS.COM. THE EFFECTIVE DATE OF ANY REVISED PRIVACY POLICY WILL BE IDENTIFIED WHEN THE REVISED POLICY IS APPROVED AND PUBLISHED.

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