PET TAXI® Terms & Conditions of Service

THE TERMS AND CONDITIONS OF SERVICE STATED BELOW (THE “TERMS”) CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU (“YOU”, “YOUR”, “PET OWNER”, “PET OWNERS”, “RIDER”, “RIDERS”, “USER”, “USERS”, “CUSTOMER”, “DRIVER”, “DRIVERS”, “PET TAXI SERVICE PROVIDER”, “PET TAXI SERVICE PROVIDERS”, “INDEPENDENT CONTRACTOR”, “INDEPENDENT CONTRACTORS”, “PET TAXI PROVIDER”, “PET TAXI PROVIDERS”, “SERVICE PROVIDER”, OR “SERVICE PROVIDERS”), AND PET TAXI, INC. (F/K/A PAWZ PET TAXI APP, INC.®), DOING BUSINESS AS “PET TAXI®”, “THE PET TAXI® “, “THE PET TAXI APP®”, OR “PAWZ” (HEREINAFTER REFERRED TO AS “WE”, “US”, “OUR”, “PET TAXI®”, “THE PET TAXI®”, “THE PET TAXI APP®”, “PAWZ”, OR “COMPANY”), A FLORIDA CORPORATION. IN ORDER TO USE OUR SERVICES, YOU MUST AGREE TO ALL THE TERMS AND CONDITIONS THAT ARE SET FORTH BELOW. FURTHER, BY USING OUR SERVICES, OR DOWNLOADING, INSTALLING OR USING ANY ASSOCIATED SOFTWARE OR MOBILE APPLICATIONS SUPPLIED BY US, YOU HEREBY ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

THE TERMS HEREIN GOVERN YOUR USE OF OUR SOFTWARE APPLICATIONS, MOBILE APPLICATIONS, RESOURCES AND SERVICES FOR PET OWNERS AND PET TAXI SERVICE PROVIDERS (HEREINAFTER ALSO REFERRED TO BY ANY OF THE FOLLOWING NAMES: “INDEPENDENT CONTRACTOR”, “INDEPENDENT CONTRACTORS”, “PET TAXI PROVIDER”, “PET TAXI PROVIDERS”, “PAWZ PRO”, “PAWZ PROS”, “PET TAXI SERVICE PROVIDER,” “PET TAXI SERVICE PROVIDERS,” “SERVICE PROVIDER,” “SERVICE PROVIDERS,” “DRIVER,“ “DRIVERS,” “USER” OR “USERS”) TO FIND EACH OTHER, COMMUNICATE WITH EACH OTHER, AND ARRANGE FOR THE PROVISION OF PET TAXI SERVICES (EACH, AND COLLECTIVELY “PET TAXI SERVICE”, “PET TAXI SERVICES”, “PAWZ SERVICES”, “SERVICE” OR “SERVICES”). THE TERMS GOVERN ALL USE OF OUR SERVICES, WHETHER YOU ACCESS IT FROM ONE OF OUR WEBSITES, MOBILE APPLICATIONS, MOBILE WEBSITES, ONLINE OR PHONE SUPPORT OFFERINGS, OR ANY OTHER ACCESS POINT WE MAKE AVAILABLE TO YOU.

BY SUBMITTING A RESERVATION REQUEST OR BOOKING THROUGH PET TAXI, INC.’S WEBSITE, MOBILE APPLICATION, ELECTRONIC BOOKING PLATFORM, OR BY TELEPHONE OR ANY OTHER COMMUNICATION MEANS, YOU ACKNOWLEDGE THAT YOU HAVE BEEN PROVIDED ACCESS TO THESE TERMS OF SERVICE AND HAVE HAD AN OPPORTUNITY TO REVIEW THEM. AS SUCH, YOU AGREE TO BE LEGALLY BOUND BY ALL APPLICABLE PROVISIONS, INCLUDING, WITHOUT LIMITATION, THOSE CONCERNING PAYMENT OBLIGATIONS, CANCELLATIONS, INDEMNIFICATION, DISCLAIMERS OF WARRANTIES, AND LIMITATIONS OF LIABILITY. YOU FURTHER REPRESENT THAT YOU HAVE THE LEGAL AUTHORIZATION TO MAKE THE RESERVATION AND ACCEPT THESE TERMS.

ACCEPTANCE OF THESE TERMS IS REQUIRED BEFORE A RESERVATION REQUEST MAY BE SUBMITTED.

IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU SHOULD NOT ACCEPT THEM, IN WHICH CASE YOU DO NOT HAVE THE RIGHT TO USE OUR SERVICES.

WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO MODIFY OR UPDATE THE SERVICE AND/OR THESE TERMS, OR ANY POLICIES RELATING TO THE SERVICE, AT ANY TIME, EFFECTIVE UPON POSTING OF AN UPDATED VERSION OF THESE TERMS HEREIN. YOU ARE RESPONSIBLE FOR REGULARLY REVIEWING THESE TERMS. CONTINUED USE OF THE SERVICES AFTER ANY SUCH CHANGES SHALL CONSTITUTE YOUR CONSENT TO ALL SUCH CHANGES.

DIRECT-SERVICE CHARACTERIZATION AND PLATFORM DESCRIPTIONS

NATURE OF SERVICES. PET TAXI, INC., DOING BUSINESS AS THE PET TAXI® (THE “COMPANY”), ARRANGES AND PROVIDES PRIVATE PET TRANSPORTATION AND RELATED SERVICES THROUGH ITS AUTHORIZED PERSONNEL AND, WHERE APPLICABLE, INDEPENDENT CONTRACTORS OR OTHER SERVICE PROVIDERS APPROVED BY COMPANY. SERVICES MAY INCLUDE, BUT ARE NOT LIMITED TO, TRANSPORTATION TO OR FROM VETERINARY APPOINTMENTS, SPECIALTY CARE CLINICS, REHABILITATION FACILITIES, AIRPORTS, BOARDING, OR OTHER APPROVED DESTINATIONS, AND ASSISTANCE WITH PET HANDLING AND MOBILITY WITHIN THE SCOPE SPECIFICALLY AGREED UPON FOR A BOOKING.

THE COMPANY MAY ACCEPT INQUIRIES, RESERVATIONS, AND PAYMENTS BY TELEPHONE, THROUGH ITS WEBSITE, MOBILE APPLICATIONS, AND OTHER AUTHORIZED BOOKING AND PAYMENT METHODS. CUSTOMERS MAY COMMUNICATE DIRECTLY WITH THE COMPANY BY TELEPHONE OR THROUGH ITS DESIGNATED ELECTRONIC COMMUNICATION CHANNELS TO ARRANGE, MODIFY, OR CONFIRM SERVICES.

NO INFORMATION IN THESE TERMS CONSTITUTES A GUARANTEE OF VEHICLE AVAILABILITY, ACCEPTANCE OF A REQUESTED BOOKING, UNINTERRUPTED SERVICE, OR PARTICULAR MEDICAL OR TRANSPORTATION OUTCOME. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE ASSUMPTIONS OF RISK, RELEASES, LIMITATIONS OF LIABILITY, INDEMNITIES, AND DISPUTE-RESOLUTION PROVISIONS IN THESE TERMS REMAIN APPLICABLE TO COMPANY-PROVIDED SERVICES AND PERSONS ACTING ON THE COMPANY’S BEHALF.

DEFINED SCOPE, FLORIDA SERVICE AREA, AND PRIVATE RIDES

SERVICE AREA AND PRIVATE TRANSPORTATION. UNLESS THE COMPANY EXPRESSLY AGREES OTHERWISE IN WRITING, TRANSPORTATION IS PROVIDED WITHIN THE STATE OF FLORIDA ONLY. THE COMPANY GENERALLY TRANSPORTS PETS BELONGING TO ONE CUSTOMER OR FAMILY PER SCHEDULED RIDE AND DOES NOT OPERATE A SHARED PET RIDESHARE SERVICE. PICKUP, DROP-OFF, ASSISTANCE, ROUTE, AND ANY ADDITIONAL SERVICES ARE SUBJECT TO THE ACCEPTED RESERVATION, OPERATIONAL CONDITIONS, SAFETY REQUIREMENTS, AND COMPANY APPROVAL. THE COMPANY MAY REFUSE, MODIFY, DELAY, OR DISCONTINUE A SERVICE WHEN REASONABLY NECESSARY FOR SAFETY, LEGAL COMPLIANCE, ANIMAL WELFARE, OR OPERATIONAL CONSTRAINTS, SUBJECT TO APPLICABLE LAW.

PROTECTIVE PROVISIONS AND CROSS-APPLICATION TO DIRECT SERVICES

CONSTRUCTION OF RISK ALLOCATION. SUBJECT TO APPLICABLE LAW, EVERY ASSUMPTION OF RISK, RELEASE, WAIVER, LIMITATION OF LIABILITY, DEFENSE OBLIGATION, AND INDEMNIFICATION OBLIGATION STATED IN THESE TERMS IS INTENDED TO APPLY TO THE FULLEST LAWFUL EXTENT TO CLAIMS ARISING FROM OR RELATING TO THE SERVICES, INCLUDING BUT NOT LIMITED TO PET PICKUP, HANDLING, LOADING, UNLOADING, VEHICLE TRANSPORTATION, TRANSFERS, AND AGREED RELATED ASSISTANCE, WHETHER PERFORMED BY THE COMPANY OR PERSONS ACTING ON ITS BEHALF. NO PROVISION IS INTENDED TO EXCLUDE LIABILITY TO THE EXTENT AN EXCLUSION IS PROHIBITED BY LAW, AND ANY UNENFORCEABLE PORTION SHALL BE TREATED IN ACCORDANCE WITH THE SEVERABILITY PROVISION OF THESE TERMS.

PET OWNERS ACKNOWLEDGE THAT THE TRANSPORTATION AND HANDLING OF ANIMALS INVOLVES CERTAIN INHERENT RISKS, INCLUDING UNPREDICTABLE ANIMAL BEHAVIOR, ESCAPE, ILLNESS, INJURY, AND CIRCUMSTANCES BEYOND THE COMPANY’S REASONABLE CONTROL. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR LOSS OR DAMAGES RESULTING FROM SUCH INHERENT RISKS OR CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL.

WE CONDUCT AN INITIAL REVIEW OF SERVICE PROVIDER APPLICATIONS AND WE FACILITATE BACKGROUND CHECKS ON PET TAXI SERVICE PROVIDERS CONDUCTED BY A THIRD PARTY, BUT, EXCEPT WHERE EXPLICITLY SPECIFIED, WE DO NOT OTHERWISE SCREEN PET TAXI SERVICE PROVIDERS OR PET OWNERS. YOU SHOULD EXERCISE CAUTION AND USE YOUR INDEPENDENT JUDGMENT BEFORE ENGAGING A PET TAXI SERVICE PROVIDER, PROVIDING SERVICES, OR OTHERWISE INTERACTING WITH USERS VIA THE PET TAXI APP® MOBILE APPLICATION OR OTHER METHOD OF SERVICE. PET OWNERS AND PET TAXI SERVICE PROVIDERS ARE SOLELY RESPONSIBLE FOR MAKING DECISIONS THAT ARE IN THE BEST INTERESTS OF THEMSELVES, THEIR PROPERTY, AND/OR THE PETS. FOR EXAMPLE, EACH PET OWNER IS RESPONSIBLE FOR KEEPING CURRENT HIS OR HER OWN PET’S VACCINATIONS, AND WE WILL HAVE NO LIABILITY FOR ANYONE’S FAILURE TO VACCINATE HIS OR HER PET. LIKEWISE, EACH INDEPENDENT CONTRACTOR ASSUMES COMPLETE RESPONSIBILITY FOR THE MECHANICAL CONDITION, EQUIPMENT, AND OPERATION OF THEIR RESPECTIVE VEHICLES AND WE WILL HAVE NO LIABILITY FOR ANYONE’S FAILURE TO DO SO.

WE HEREBY EXPRESSLY DISCLAIM, AND YOU HEREBY EXPRESSLY RELEASE US FROM ANY AND ALL LIABILITY WHATSOEVER FOR ANY CONTROVERSIES, CLAIMS, SUITS, INJURIES, LOSS, HARM AND/OR DAMAGES ARISING FROM AND/OR IN ANY WAY RELATED TO YOUR INTERACTIONS OR DEALINGS WITH OTHER USERS, OR NONUSERS, AND THE ACTS AND/OR OMISSIONS OF PET TAXI SERVICE PROVIDERS AND PET OWNERS AND/OR ANYONE ELSE WHATSOEVER, WHETHER ONLINE OR OFFLINE.

YOU EXPRESSLY ASSUME THE RISK AND LEGAL LIABILITY AND WAIVE AND RELEASE ANY AND ALL CLAIMS FOR INJURIES, DAMAGES, ESCAPE, OR LOSS YOU OR YOUR PET MIGHT SUSTAIN AS A RESULT OF SAID SERVICES, INCLUDING BUT NOT LIMITED TO VEHICLE OPERATIONS, TRANSPORTING AND ENTERING AND/OR EXITING THE VEHICLE, AND DELIVERY. YOU UNDERSTAND THAT EVERY ANIMAL REACTS DIFFERENTLY AND THAT ANIMALS, BY NATURE, ARE UNPREDICTABLE. YOU RECOGNIZE AND ACKNOWLEDGE THAT THERE ARE CERTAIN RISKS OF PHYSICAL INJURY TO YOU, VEHICLE DRIVER, PETS, OR OTHER PETS OR PEOPLE, AND YOU VOLUNTARILY AGREE TO ASSUME THE FULL RISK OF ANY INJURIES, DAMAGES, OR LOSS, REGARDLESS OF SEVERITY INCLUDING DEATH THAT YOU AND/OR YOUR PET MAY CAUSE TO ANY OTHER PET OR PERSON , OR SUSTAIN AS A RESULT OF PARTICIPATING IN ANY AND ALL ACTIVITIES CONNECTED WITH OR ASSOCIATED WITH RECEIVING OUR SERVICES, INCLUDING BUT NOT LIMITED TO INJURIES, DAMAGES AND LOSS ARISING OUT OF NEGLIGENT OPERATION OR SUPERVISION OF THE VEHICLE. YOU FURTHER AGREE TO WAIVE AND RELINQUISH ALL CLAIMS YOU MAY HAVE (OR ACCRUE TO YOUR PET) AGAINST US, INCLUDING OUR RESPECTIVE OFFICIALS, OWNERS, AGENTS, INDEPENDENT CONTRACTORS, VOLUNTEERS AND EMPLOYEES. YOU DO HEREBY FULLY RELEASE AND FOREVER DISCHARGE US FROM ANY AND ALL CLAIMS FOR INJURIES, DAMAGES, ESCAPE, OR LOSS THAT YOU MAY HAVE OR WHICH MAY ACCRUE TO YOUR PET AND ARISING OUT OF, CONNECTED WITH, OR IN ANY WAY ASSOCIATED WITH SAID TRANSPORTATION SERVICES. YOU AGREE TO DEFEND, INDEMNIFY AND HOLD US HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS OF ANY NATURE INCLUDING ALL COSTS, EXPENSES AND ATTORNEYS’ FEES WHICH ARISE IN ANY WAY OUT OF THE SERVICES PROVIDED. YOU WLL NOT HOLD US RESPONSIBLE IF YOUR ANIMAL FINDS A WAY TO FLEE THEIR PREMISES DURING CARE OR AUTOMOBILES DURING TRANSPORTATION. YOU ACKNOWLEDGE AND ACCEPT THAT THIS IS A NON-EMERGENCY TRANSPORTATION SERVICE AND NOT A MEDICAL EMERGENCY TRANSPORTATION. NO MEDICAL SERVICES, TREATMENT, OR VETERINARY DIAGNOSIS WILL BE PROVIDED TO YOUR PET. THE COMPANY DOES NOT GUARANTEE ANY PARTICULAR MEDICAL OUTCOME OR UNINTERRUPTED TRANSPORTATION SERVICE.

BOOKING REQUESTS AND 24-HOUR ONLINE NOTICE

ONLINE BOOKING AND CONFIRMATION. AN ONLINE SUBMISSION IS A REQUEST FOR SERVICE AND DOES NOT CONSTITUTE AN ACCEPTED OR GUARANTEED RESERVATION UNLESS AND UNTIL EXPRESSLY ACCEPTED AND CONFIRMED BY THE COMPANY. THE ONLINE BOOKING SYSTEM MAY REQUIRE PICKUP TIMES TO BE MORE THAN TWENTY-FOUR (24) HOURS AFTER SUBMISSION. REQUESTS FOR TRANSPORTATION WITHIN THAT PERIOD MUST BE MADE BY TELEPHONE AT 561-437-1010 AND REMAIN SUBJECT TO ACCEPTANCE AND AVAILABILITY. THE COMPANY MAY CONTACT THE CUSTOMER TO VERIFY DETAILS, PROPOSE ALTERNATIVES, OR DECLINE A REQUEST. THE COMPANY MAY MAINTAIN UNAVAILABLE DATES OR TIMES IN ITS BOOKING SYSTEM. TECHNICAL AVAILABILITY DISPLAYED ONLINE IS NOT A WARRANTY THAT A REQUEST WILL BE ACCEPTED.

INTERNAL CALENDAR BLOCKS AND RESERVED DURATIONS

SCHEDULING ALLOCATION. FOR INTERNAL AVAILABILITY MANAGEMENT, THE COMPANY MAY ALLOCATE NOT LESS THAN TWO (2) HOURS FOR A STANDARD TRANSPORTATION RESERVATION AND NOT LESS THAN FIVE (5) HOURS FOR A WAIT-AND-RETURN RESERVATION, OR A LONGER PERIOD WHEN REASONABLY NECESSARY. THESE ALLOCATIONS ARE FOR SCHEDULING PURPOSES ONLY; THEY DO NOT, BY THEMSELVES, DETERMINE THE CUSTOMER’S CHARGE, GUARANTEE AN ACTUAL TRIP DURATION, OR PROMISE THAT A NEW PICKUP CAN BEGIN IMMEDIATELY AT THE END OF THE ALLOCATED PERIOD. ACTUAL SERVICE TIMES MAY VARY DUE TO TRAFFIC, VETERINARY APPOINTMENTS, PET NEEDS, AND OTHER CONDITIONS.

PET OWNERS AND SERVICE PROVIDERS TRANSACT WITH EACH OTHER WHEN THEY BOTH AGREE TO A “BOOKING” THAT SPECIFIES THE FEES, TIME PERIOD, AND OTHER TERMS FOR PROVISION OF PET TAXI SERVICES (A “BOOKING”). ONCE YOU COMPLETE A BOOKING, YOU AGREE TO HONOR THE PRICE AND OTHER TERMS OF THAT BOOKING.

PLEASE READ THESE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

YOUR REPRESENTATIONS AND WARRANTIES

BY USING OUR SERVICES, YOU EXPRESSLY REPRESENT AND WARRANT THAT (I) YOU ARE LEGALLY ENTITLED TO ENTER THESE TERMS, (II) YOU ARE AT LEAST 21 YEARS OLD, AND (III) THAT YOU HAVE THE AUTHORITY AND CAPACITY TO ENTER INTO AND ABIDE BY THESE TERMS. IF YOU RESIDE IN A JURISDICTION WHICH RESTRICTS THE USE OF THE SERVICES BECAUSE OF AGE OR RESTRICTS THE ABILITY TO ENTER INTO AGREEMENTS SUCH AS THIS ONE DUE TO AGE, YOU MUST ABIDE BY SUCH AGE LIMITS AND YOU MUST NOT ACCESS OR USE SERVICES. WITHOUT LIMITING THE FOREGOING, THE SERVICES ARE NOT AVAILABLE TO ANY PERSON UNDER THE AGE OF 21.

WE HEREBY GRANT CUSTOMER A LIMITED, NON-EXCLUSIVE, NON-TRANSFERABLE, RIGHT TO USE THE SERVICES, SOLELY FOR LAWFUL AND AUTHORIZED PURPOSES, SUBJECT TO THESE TERMS AND CONDITIONS. WE RESERVE THE RIGHT TO REFUSE, SUSPEND, OR DISCONTINUE SERVICES WHEN NECESSARY TO PROTECT THE SAFETY OF PETS, CUSTOMERS, EMPLOYEES, DRIVERS, OR OTHER PETS OR PEOPLE, WHEN YOU FAIL TO COMPLY WITH THESE TERMS AND CONDITIONS. IF SERVICES HAVE COMMENCED, REASONABLE MEASURES WILL BE TAKEN TO ENSURE THE PET’S SAFETY AND APPROPRIATE CARE OR TRANSFER. THE CUSTOMER SHALL BE RESPONSIBLE FOR REASONABLE ADDITIONAL EXPENSES RESULTING FROM THE CUSTOMER’S FAILURE TO COMPLY WITH THESE TERMS. ALL RIGHTS NOT EXPRESSLY GRANTED HEREIN, INCLUDING RIGHTS RELATING TO THE COMPANY’S TRADEMARKS, WEBSITES, CONTENT, AND OTHER PROPRIETARY MATERIALS ARE RESERVED BY THE PET TAXI®.

PET HEALTH, BEHAVIOR, MOBILITY, AND SAFE ACCESS INFORMATION

CUSTOMER DISCLOSURES AND PREPARATION. BEFORE SERVICE, THE CUSTOMER MUST DISCLOSE MATERIAL INFORMATION REASONABLY RELEVANT TO TRANSPORTATION SAFETY, INCLUDING BUT NOT LIMITED TO THE PET’S HEALTH AND MOBILITY LIMITATIONS, RECENT SURGERIES, HANDLING RESTRICTIONS, KNOWN BITE OR ESCAPE RISK, SPECIAL EQUIPMENT NEEDS, MEDICATIONS REQUIRING ATTENTION DURING TRANSIT, AND CONTACT INFORMATION FOR AN AUTHORIZED DECISION-MAKER AND VETERINARIAN. THE CUSTOMER MUST PROVIDE ACCURATE PICKUP AND DELIVERY ACCESS INFORMATION AND ARRANGE WITH ANY RECEIVING FACILITY FOR ADMISSION OR RELEASE OF THE PET. THE COMPANY MAY REQUIRE SUITABLE RESTRAINT, CARRIER, OR ADDITIONAL ASSISTANCE; MAY DECLINE UNSAFE HANDLING; AND MAY CHARGE OTHERWISE APPLICABLE FEES FOR DELAYS CAUSED BY INACCURATE OR INCOMPLETE INFORMATION, AS PROVIDED ELSEWHERE IN THESE TERMS. DISCLOSURE DOES NOT CONVERT THE SERVICES INTO VETERINARY DIAGNOSIS, TREATMENT, MONITORING, OR MEDICAL TRANSPORT.

BY USING THE SERVICES, YOU AGREE THAT:

YOU WILL USE OUR SERVICES ONLY IN A LAWFUL MANNER AND ONLY FOR ITS INTENDED PURPOSES.

YOU REPRESENT AND WARRANT THAT YOU ARE THE PET’S OWNER OR ARE AUTHORIZED TO ARRANGE ITS TRANSPORTATION; AND THAT YOU WILL HAVE YOUR PET(S) FULLY VACCINATED AND UP TO DATE ON ALL FORMS OF PREVENTATIVE MEDICINE PRIOR TO RECEIVING SERVICES FROM A PET TAXI SERVICE PROVIDER.YOU WILL PROVIDE SUPPORTING DOCUMENTATION UPON REQUEST. FURTHER, YOU AGREE TO FULLY AND ACCURATELY DISCLOSE, BEFORE EACH SERVICE, INCLUDING AT TIME OF BOOKING, ANY KNOWN SUSPECTED CONTAGIOUS CONDITIONS, RECENT SURGERIES OR INJURIES, AGGRESSIVE BEHAVIOR, BITE HISTORY, ESCAPE TENDENCIES, MOBILITY LIMITATIONS, MEDICATIONS, OR OTHER CONDITIONS THAT MAY AFFECT THE SAFE HANDLING OR TRANSPORTATION OF YOUR PET. YOU FURTHER AGREE TO PROMPTLY NOTIFY COMPANY OF ANY MATERIAL CHANGES TO THIS INFORMATION.

YOUR PETS ARE FRIENDLY, ACCESSIBLE, AND FREE FROM FLEAS, TICKS, AND OTHER PESTS.

BEFORE BOOKING YOUR SERVICE, YOU HAVE MADE ADVANCE ARRANGEMENTS FOR ANY SERVICES PROVIDED TO YOU OR YOUR PET BY A THIRD PARTY, INCLUDING BUT NOT LIMITED TO, PAYMENT FOR THIRD PARTY SERVICES AND ANY SPECIFIC PICK UP AND/OR DROP OFF ARRANGEMENTS NECESSARY FOR THE THIRD-PARTY TO ACCEPT OR RELEASE YOUR PET TO/FROM THE DRIVER. YOU UNDERSTAND THAT IF YOU HAVE NOT DONE SO, THIS MAY LIMIT YOUR PET TAXI PROVIDER’S ACCESS TO THE DELIVERING OR RECEIVING OF YOUR PET FROM SAID THIRD PARTY AND APPLICABLE FEES WILL APPLY AND YOU WILL BE CHARGED FOR ANY DELAYS IN PICK UP AND/OR DROP OFF SERVICES.

YOU WILL NOT USE OUR SERVICE TO ARRANGE FOR THE CARE OF EXOTIC OR INHERENTLY DANGEROUS PETS SUCH AS VENOMOUS SNAKES OR CONSTRICTORS, PRIMATES, WOLVES OR WOLF HYBRIDS, NON-DOMESTICATED CATS, ALLIGATORS, HORSES OR OTHER LIVESTOCK, OR ANY ANIMAL WITH A HISTORY OF ATTACKS ON PETS OR PEOPLE.

YOU WILL NOT POST “SPAM” OR OTHER UNAUTHORIZED COMMERCIAL COMMUNICATIONS.

YOU WILL USE OUR SERVICE ONLY FOR YOUR OWN PURPOSES, AND NOT TO IMPERSONATE ANY OTHER PERSON.

YOU WILL NOT PROVIDE FALSE INFORMATION IN YOUR PROFILE ON, OR REGISTRATION FOR SERVICES.

YOU WILL NOT INTERFERE WITH OUR PROVISION OF, OR ANY OTHER USER’S USE OF, OUR SERVICE.

YOU WILL NOT USE THE SERVICES TO IDENTIFY USERS OR PET TAXI PROVIDERS IN ORDER TO COMPLETE OFFLINE TRANSACTIONS IN ORDER TO CIRCUMVENT YOUR PAYMENT OBLIGATIONS FOR THE SERVICES.

YOU MAY NOT AUTHORIZE OTHERS TO USE YOUR USER STATUS, AND YOU MAY NOT ASSIGN OR OTHERWISE TRANSFER YOUR USER ACCOUNT TO ANY OTHER PERSON OR ENTITY.

YOU AGREE TO COMPLY WITH ALL APPLICABLE STATE, FEDERAL, AND LOCAL LAWS WHILE USING THE SERVICES.

YOU MAY ONLY ACCESS THE SERVICES USING AUTHORIZED MEANS, AND AGREE THAT IT IS YOUR RESPONSIBILITY TO CHECK TO ENSURE YOU DOWNLOAD THE CORRECT SOFTWARE FOR YOUR DEVICE.

WE ARE NOT LIABLE IF YOU DO NOT HAVE A COMPATIBLE PHONE, HANDSET OR OTHER REQUIRED DEVICE OR IF YOU HAVE DOWNLOADED THE WRONG VERSION OF THE SERVICES.

WE RESERVE THE RIGHT TO TERMINATE THESE TERMS SHOULD YOU BE USING THE SERVICES WITH AN INCOMPATIBLE OR UNAUTHORIZED DEVICE.

YOUR PARTICIPATION IN USING THE SERVICES IS FOR YOUR SOLE, PERSONAL USE.

YOU ARE RESPONSIBLE FOR ALL CHARGES AND FEES ASSOCIATED WITH TEXT MESSAGING AND TELEPHONE CALLS IMPOSED BY YOUR WIRELESS CARRIER.

YOU WILL NOT USE THE SERVICES FOR ANY FRAUDULENT PURPOSES.

YOU WILL NOT USE THE SERVICES TO CAUSE NUISANCE, ANNOYANCE OR INCONVENIENCE.

YOU WILL NOT IMPAIR THE PROPER OPERATION OF THE SERVICES.

YOU WILL NOT TRY TO HARM THE SERVICES OR SERVICE PROVIDERS IN ANY WAY WHATSOEVER.

YOU WILL NOT COPY, OR DISTRIBUTE THE SERVICES, OR ANY OF OUR MATERIALS, WITHOUT WRITTEN PERMISSION FROM US.

YOU WILL KEEP SECURE AND CONFIDENTIAL YOUR ACCOUNT PASSWORD OR ANY IDENTIFICATION WE PROVIDE YOU WHICH ALLOWS ACCESS TO THE SERVICES.

YOU WILL PROVIDE US WITH WHATEVER PROOF OF IDENTITY WE MAY REASONABLY REQUEST.

YOU WILL ONLY USE AN ACCESS POINT OR 3G DATA ACCOUNT (AP) WHICH YOU ARE AUTHORIZED TO USE.

YOU WILL NOT LICENSE, SUBLICENSE, SELL, RESELL, TRANSFER, ASSIGN, DISTRIBUTE OR OTHERWISE COMMERCIALLY EXPLOIT OR MAKE AVAILABLE TO ANY THIRD PARTY THE SERVICES IN ANY WAY.

YOU WILL NOT MODIFY OR MAKE DERIVATIVE WORKS BASED UPON THE SERVICES.

YOU WILL NOT CREATE INTERNET “LINKS” TO THE SERVICES OR “FRAME” OR “MIRROR” ANY SOFTWARE ON ANY OTHER SERVER OR WIRELESS OR INTERNET-BASED DEVICE.

YOU WILL NOT (EXCEPT AS PERMITTED BY APPLICABLE LAW) REVERSE ENGINEER OR ACCESS THE SERVICES IN ORDER TO, BUILD A COMPETITIVE PRODUCT OR SERVICE, BUILD A PRODUCT USING SIMILAR IDEAS, FEATURES, FUNCTIONS OR GRAPHICS OF THE SERVICES, OR COPY ANY IDEAS, FEATURES, FUNCTIONS OR GRAPHICS OF THE SERVICES.

YOU WILL NOT LAUNCH AN AUTOMATED PROGRAM OR SCRIPT, INCLUDING, BUT NOT LIMITED TO, WEB SPIDERS, WEB CRAWLERS, WEB ROBOTS, WEB ANTS, WEB INDEXERS, BOTS, VIRUSES OR WORMS, OR ANY PROGRAM WHICH MAY MAKE MULTIPLE SERVER REQUESTS PER SECOND, OR UNDULY BURDENS OR HINDERS THE OPERATION AND/OR PERFORMANCE OF THE SERVICES.

YOU WILL NOT SEND SPAM OR OTHERWISE DUPLICATIVE OR UNSOLICITED MESSAGES IN VIOLATION OF APPLICABLE LAWS THROUGH THE SERVICES.

YOU WILL NOT SEND OR STORE THROUGH OR ON THE SERVICES INFRINGING, OBSCENE, THREATENING, LIBELOUS, OR OTHERWISE UNLAWFUL OR TORTIOUS MATERIAL, INCLUDING MATERIAL HARMFUL TO CHILDREN OR IN VIOLATION OF THIRD-PARTY PRIVACY RIGHTS.

YOU WILL NOT SEND OR STORE THROUGH OR ON THE SERVICES MATERIAL CONTAINING SOFTWARE VIRUSES, WORMS, TROJAN HORSES OR OTHER HARMFUL COMPUTER CODE, FILES, SCRIPTS, AGENTS OR PROGRAMS.

YOU WILL NOT INTERFERE WITH OR DISRUPT THE INTEGRITY OR PERFORMANCE OF THE SERVICES OR THE DATA CONTAINED THEREIN.

YOU WILL NOT ATTEMPT TO GAIN UNAUTHORIZED ACCESS TO THE SERVICES OR ITS RELATED SYSTEMS OR NETWORKS.

IN OUR SOLE DISCRETION, YOU UNDERSTAND AND AGREE THAT WE HAVE NO OBLIGATION TO PROVIDE ANY SERVICE TO YOU OR YOUR PET, NOR ANY OBLIGATION TO CONTINUE PROVIDING IT ONCE WE HAVE BEGUN.

YOU ACKNOWLEDGE THAT THE COMPANY AND ITS SERVICE PROVIDERS MAY RELY UPON THE ACCURACY AND COMPLETENESS OF INFORMATION YOU PROVIDE INCLUDING BUT NOT LIMITED TO THE PET’S HEALTH, BEHAVIOR, TEMPERAMENT, MOBILITY, AND SPECIAL HANDLING REQUIREMENTS. THE COMPANY MAY REQUIRE ADDITIONAL DOCUMENTATION OR VETERINARY CLEARANCE WHEN REASONABLY NECESSARY TO DETERMINE WHETHER THE PET CAN BE SAFELY TRANSPORTED. YOU AGREE TO BE RESPONSIBLE FOR REASONABLE, DOCUMENTED ADDITIONAL COSTS DIRECTLY RESULTING FROM MATERIAL MISREPRESENTATIONS OR FAILURE TO DISCLOSE REQUIRED INFORMATION.

REGISTRATION

IN ORDER TO FULLY USE THE SERVICES, YOU WILL BE REQUIRED TO REGISTER AN ACCOUNT. IF YOU CHOOSE TO REGISTER, YOU AGREE TO PROVIDE AND MAINTAIN TRUE, ACCURATE, CURRENT AND COMPLETE INFORMATION ABOUT YOURSELF, AS WELL AS YOUR PETS. YOUR REGISTRATION INFORMATION IS GOVERNED BY OUR PRIVACY POLICY. IF ANY OF YOUR REGISTRATION DATA IS INACCURATE, INCOMPLETE OR NOT CURRENT, WE MAY TERMINATE YOUR ACCOUNT IMMEDIATELY. WE MAY REJECT A REGISTRATION APPLICATION IN OUR SOLE DISCRETION. WE HAVE NO OBLIGATION TO DISCLOSE THE REASON FOR OUR DECISION TO REJECT AN APPLICATION. YOU MAY NOT REGISTER FOR THE SERVICES IF YOU ARE UNDER 21 YEARS OF AGE.

ASSIGNMENT OF RIGHTS

ASSIGNMENT OF RIGHTS. YOU HEREBY ASSIGN TO US THE IRREVOCABLE AND UNRESTRICTED RIGHT TO USE AND PUBLISH PHOTOGRAPHS AND VIDEO RECORDINGS OF YOUR PET(S), OR IN WHICH YOUR PET(S) MAY BE INCLUDED, FOR ADVERTISING, EDITORIAL, TRADE, EDUCATIONAL, AND/OR ANY OTHER PURPOSE AND IN ANY MANNER AND MEDIUM; TO ALTER THE SAME WITHOUT RESTRICTION; AND TO COPYRIGHT THE SAME WITHOUT RESTRICTION. YOU RELEASE ALL CLAIM TO PROFITS THAT MAY ARISE FROM USE OF SUCH PHOTOGRAPHS.

PHOTOGRAPHS AND MEDIA AUTHORIZATION

PHOTOGRAPHS AND MEDIA. SUBJECT TO THE EXISTING ASSIGNMENT OF RIGHTS SECTION OF THESE TERMS, YOU AUTHORIZE THE COMPANY TO PHOTOGRAPH OR MAKE VIDEO RECORDINGS OF YOUR PET OR PETS DURING SERVICE AND USE, REPRODUCE, EDIT, PUBLISH, DISPLAY, AND DISTRIBUTE THAT MATERIAL FOR BUSINESS OPERATIONS, ADVERTISING, MARKETING, PROMOTIONAL, EDUCATIONAL, AND SOCIAL MEDIA PURPOSES ON THE TERMS STATED IN THAT SECTION, WITHOUT FURTHER NOTICE, APPROVAL, OR COMPENSATION. CUSTOMERS WITH QUESTIONS ABOUT PHOTO OR VIDEO USE MAY CONTACT SUPPORT@WEDRIVEPETS.COM BEFORE THEIR RESERVATION. THIS PARAGRAPH SUPPLEMENTS AND DOES NOT REPLACE THE EXISTING ASSIGNMENT OF RIGHTS PROVISION.

EMERGENCIES

WE RECOMMEND THAT PET OWNERS GIVE THEIR SERVICE PROVIDERS ANY SPECIAL INSTRUCTIONS FOR PET CARE, SAFETY, AND HOME ENTRY, PICK UP, DROP OFF, ETC., VIA THE PET TAXI APP® COMMUNCIATION AND CONTACT FUNCTION, INCLUDING BUT NOT LIMITED TO INFORMATION WHERE THEY CAN BE REACHED IN THE EVENT MEDICAL CARE FOR A PET BECOMES NECESSARY. SERVICE PROVIDERS AGREE TO CONTACT PET OWNERS IN THE EVENT SUCH CARE BECOMES NECESSARY WITH THE PETS WELL BEING TAKING PRECEDENT OVER ANY SUCH NOTIFICATION TO PET OWNER. IF YOU ARE A PET OWNER, YOU HEREBY AUTHORIZE YOUR SERVICE PROVIDER AND US TO OBTAIN AND AUTHORIZE THE PROVISION OF VETERINARY CARE FOR YOUR PET IF YOU CANNOT BE REACHED TO AUTHORIZE CARE IN AN EMERGENCY SITUATION. IN SUCH CASE, YOU ALSO AUTHORIZE YOUR PET’S VETERINARIAN(S) TO RELEASE YOUR PET’S VETERINARY RECORDS TO US OR THE SERVICE PROVIDER. PET OWNERS ARE SOLELY RESPONSIBLE FOR THE COSTS OF ANY SUCH MEDICAL TREATMENT FOR PETS AND, IF YOU ARE A PET OWNER, YOU HEREBY AUTHORIZE US TO CHARGE YOUR CREDIT CARD FOR SUCH COSTS.

EMERGENCY VETERINARY AUTHORIZATION AND NON-MEDICAL BOUNDARY

NON-MEDICAL NATURE OF SERVICES. THE COMPANY PROVIDES PET TRANSPORTATION AND AGREED HANDLING ASSISTANCE, NOT VETERINARY DIAGNOSIS, TREATMENT, EMERGENCY MEDICAL RESPONSE, OR ANY GUARANTEE OF CLINICAL MONITORING. IN THE EVENT OF ILLNESS, INJURY, DISTRESS, OR ANOTHER APPARENT EMERGENCY, THE COMPANY MAY CONTACT THE CUSTOMER, THE CUSTOMER’S DESIGNATED VETERINARY PROVIDER, OR EMERGENCY VETERINARY PERSONNEL, AND MAY SEEK CARE AS AUTHORIZED ELSEWHERE IN THESE TERMS AND AS CIRCUMSTANCES REASONABLY REQUIRE. THE CUSTOMER REMAINS RESPONSIBLE FOR VETERINARY CHARGES AS PROVIDED IN THESE TERMS. NOTHING IN THIS PARAGRAPH NARROWS ANY SEPARATE ASSUMPTION-OF-RISK, WAIVER, RELEASE, DEFENSE, INDEMNITY, OR LIMITATION PROVISION, TO THE EXTENT ENFORCEABLE UNDER APPLICABLE LAW.

COMMUNICATIONS AND UPDATED CONTACT REFERENCES

FOR SERVICE QUESTIONS, THE COMPANY MAY BE CONTACTED AT SUPPORT@WEDRIVEPETS.COM OR THROUGH WEDRIVEPETS.COM. FOR TRANSPORTATION REQUESTS WITHIN TWENTY-FOUR (24) HOURS, CUSTOMERS SHOULD CALL 561-437-1010; SENDING AN EMAIL, TEXT MESSAGE, OR CHATBOX INQUIRY DOES NOT GUARANTEE A TIMELY RESPONSE OR A CONFIRMED RESERVATION.

THE COMPANY’S CHATBOT AND OTHER AUTOMATED COMMUNICATION FEATURES ARE PROVIDED FOR CUSTOMER CONVENIENCE AND MAY OCCASIONALLY GENERATE INCOMPLETE OR INACCURATE INFORMATION. NO RESERVATION SHALL BE CONSIDERED CONFIRMED UNLESS EXPRESSLY ACKNOWLEDGED AND CONFIRMED THROUGH THE COMPANY’S AUTHORIZED RESERVATION SYSTEM OR BY AN AUTHORIZED COMPANY REPRESENTATIVE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY SHALL NOT BE LIABLE FOR LOSSES, DELAYS, OR MISSED RESERVATIONS ARISING FROM RELIANCE ON UNCONFIRMED BOOKING REQUESTS OR AUTOMATED RESPONSES.

PRIVACY

WE TAKE THE PRIVACY OF OUR USERS VERY SERIOUSLY. FOR OUR CURRENT PRIVACY POLICY, PLEASE REVIEW THE APP OR VISIT WEDRIVEPETS.COM. THE CHILDREN’S ONLINE PRIVACY PROTECTION ACT (“COPPA”) REQUIRES THAT ONLINE SERVICE PROVIDERS OBTAIN PARENTAL CONSENT BEFORE THEY KNOWINGLY COLLECT PERSONALLY IDENTIFIABLE INFORMATION ONLINE FROM CHILDREN WHO ARE UNDER 13. WE DO NOT KNOWINGLY COLLECT OR SOLICIT PERSONALLY IDENTIFIABLE INFORMATION FROM CHILDREN UNDER 13; IF YOU ARE A CHILD UNDER 13, PLEASE DO NOT ATTEMPT TO REGISTER FOR THE SERVICES OR SEND ANY PERSONAL INFORMATION ABOUT YOURSELF TO US. IF WE LEARN WE HAVE COLLECTED PERSONAL INFORMATION FROM A CHILD UNDER 13, WE WILL DELETE THAT INFORMATION AS QUICKLY AS POSSIBLE. IF YOU BELIEVE THAT A CHILD UNDER 13 MAY HAVE PROVIDED US PERSONAL INFORMATION, PLEASE CONTACT US AT SUPPORT@WEDRIVEPETS.COM.

PAYMENT TERMS

PAYMENT METHOD ON FILE AND LATER CHARGES

PAYMENT METHOD AND AUTHORIZATION. IF REQUIRED AS PART OF THE RESERVATION PROCESS, CUSTOMERS MUST PROVIDE A VALID PAYMENT METHOD THROUGH THE COMPANY’S DESIGNATED PAYMENT PROCESSOR AND AUTHORIZE ITS USE FOR AGREED TRANSPORTATION CHARGES AND OTHER AMOUNTS LAWFULLY DUE UNDER THESE TERMS, INCLUDING BUT NOT LIMITED TO APPLICABLE WAITING, CANCELLATION, DAMAGE, TOLLS, DISCLOSED CHARGES, AND ANY ADDITIONAL CHARGES REASONABLY INCURRED DUE TO UNFORESEEN CIRCUMSTANCES IN CONNECTION WITH THE SERVICES. THE COMPANY MAY RELY ON A PAYMENT TOKEN OR OTHER PAYMENT-METHOD REFERENCE MAINTAINED BY ITS PROCESSOR; THE COMPANY DOES NOT NEED TO STORE FULL CARD NUMBERS OR CARD SECURITY CODES IN ITS OWN BOOKING DATABASE. ANY CHARGE WILL BE MADE ONLY AS PERMITTED BY THE CUSTOMER’S APPLICABLE AUTHORIZATION, THE PROCESSOR’S RULES, AND GOVERNING LAW. FAILURE TO PROVIDE OR MAINTAIN AN ACCEPTABLE PAYMENT METHOD MAY RESULT IN REJECTION OR CANCELLATION OF A BOOKING, SUBJECT TO APPLICABLE LAW.

YOU UNDERSTAND THAT USE OF THE SERVICES WILL RESULT IN CHARGES TO YOU FOR THE SERVICES YOU RECEIVE FROM A PET TAXI PROVIDER. AFTER YOU HAVE RECEIVED SERVICES OR GOODS OBTAINED THROUGH YOUR USE OF THE SERVICES, WE WILL FACILITATE YOUR PAYMENT OF THE APPLICABLE CHARGES ON BEHALF OF THE PET TAXI PROVIDER, AS SUCH PET TAXI PROVIDER’S LIMITED PAYMENT COLLECTION AGENT. PAYMENT OF SUCH CHARGES IN SUCH MANNER SHALL BE CONSIDERED THE SAME AS PAYMENT MADE DIRECTLY BY YOU TO THE PET TAXI PROVIDER. CHARGES WILL BE INCLUSIVE OF APPLICABLE TAXES WHERE REQUIRED BY LAW. CHARGES PAID BY YOU ARE FINAL AND NON-REFUNDABLE, UNLESS OTHERWISE DETERMINED BY US. ALL CHARGES ARE DUE IMMEDIATELY AND PAYMENT WILL BE FACILITATED BY US USING THE PREFERRED PAYMENT METHOD DESIGNATED IN YOUR ACCOUNT, AFTER WHICH WE WILL SEND YOU AN IN-APP RECEIPT.

WE RESERVE THE RIGHT TO ESTABLISH, REMOVE AND/OR REVISE CHARGES FOR ANY OR ALL SERVICES OBTAINED THROUGH THE USE OF THE SERVICES AT ANY TIME IN OUR SOLE DISCRETION. WE WILL USE REASONABLE EFFORTS TO INFORM YOU OF CHARGES THAT MAY APPLY, PROVIDED THAT YOU WILL BE RESPONSIBLE FOR CHARGES INCURRED UNDER YOUR ACCOUNT REGARDLESS OF YOUR AWARENESS OF SUCH CHARGES OR THE AMOUNTS THEREOF. WE MAY FROM TIME TO TIME PROVIDE CERTAIN USERS WITH PROMOTIONAL OFFERS AND DISCOUNTS THAT MAY RESULT IN DIFFERENT AMOUNTS CHARGED FOR THE SAME OR SIMILAR SERVICES OBTAINED THROUGH THE USE OF THE SERVICES, AND YOU AGREE THAT SUCH PROMOTIONAL OFFERS AND DISCOUNTS, UNLESS ALSO MADE AVAILABLE TO YOU, SHALL HAVE NO BEARING ON YOUR USE OF THE SERVICES OR THE CHARGES APPLIED TO YOU. YOU MAY ELECT TO CANCEL YOUR REQUEST FOR SERVICES FROM A PET TAXI PROVIDER AT ANY TIME PRIOR TO SUCH PET TAXI PROVIDER’S ARRIVAL, IN WHICH CASE YOU MAY BE CHARGED A CANCELLATION FEE EQUALLING THE BASE FARE OF YOUR SELECTED SERVICE.

THIS PAYMENT STRUCTURE IS INTENDED TO FULLY COMPENSATE THE PET TAXI PROVIDER FOR THE SERVICES PROVIDED. WE DO NOT DESIGNATE ANY PORTION OF YOUR PAYMENT AS A TIP OR GRATUITY TO THE PET TAXI PROVIDER. ANY REPRESENTATION BY US TO THE EFFECT THAT TIPPING IS “VOLUNTARY,” “NOT REQUIRED,” AND/OR “INCLUDED” IN THE PAYMENTS YOU MAKE FOR SERVICES OR GOODS PROVIDED IS NOT INTENDED TO SUGGEST THAT WE PROVIDE ANY ADDITIONAL AMOUNTS, BEYOND THOSE DESCRIBED ABOVE, TO THE PET TAXI PROVIDER. YOU UNDERSTAND AND AGREE THAT, WHILE YOU ARE FREE TO PROVIDE ADDITIONAL PAYMENT AS A GRATUITY TO ANY PET TAXI PROVIDER WHO PROVIDES YOU WITH SERVICES OBTAINED THROUGH THE SERVICES, YOU ARE UNDER NO OBLIGATION TO DO SO. GRATUITIES ARE VOLUNTARY. AFTER YOU HAVE RECEIVED SERVICES OR GOODS OBTAINED THROUGH THE SERVICES, YOU MAY HAVE THE OPPORTUNITY TO RATE YOUR EXPERIENCE AND LEAVE ADDITIONAL FEEDBACK ABOUT YOUR PET TAXI PROVIDER. WE DEDUCT A 3% CREDIT CARD PROCESSING FEE FROM ANY GRATUITY MADE TO A PET TAXI PROVIDER BY WAY OF PET OWNER’S STORED CREDIT CARD.

DAMAGE FEE. IF A DRIVER REPORTS THAT YOU OR YOUR PET HAVE MATERIALLY DAMAGED THE DRIVER’S VEHICLE, YOU AGREE TO PAY A “DAMAGE FEE” OF UP TO $250 DEPENDING ON THE EXTENT OF THE DAMAGE (AS DETERMINED IN OUR SOLE DISCRETION), TOWARDS VEHICLE REPAIR OR CLEANING. WE RESERVE THE RIGHT (BUT ARE NOT OBLIGATED) TO VERIFY OR OTHERWISE PROVIDE DOCUMENTATION OF DAMAGES PRIOR TO PROCESSING THE DAMAGE FEE.

TOLLS. IN SOME INSTANCES, TOLLS (OR RETURN TOLLS) MAY APPLY TO YOUR RIDE. WE DO NOT GUARANTEE THAT THE AMOUNT CHARGED BY US WILL MATCH THE TOLL CHARGED TO THE DRIVER, IF ANY.

OTHER CHARGES. OTHER FEES AND SURCHARGES MAY APPLY TO YOUR RIDE, INCLUDING: ACTUAL OR ANTICIPATED AIRPORT FEES, STATE OR LOCAL FEES, EVENT FEES AS DETERMINED BY US OR OUR MARKETING PARTNERS, AND PROCESSING FEES FOR SPLIT PAYMENTS. IN ADDITION, WHERE REQUIRED BY LAW WE WILL COLLECT APPLICABLE TAXES.

LATE FEES

IF YOU ARE A PET OWNER, YOU ACKNOWLEDGE AND AGREE THAT, IF YOU FAIL TO PROVIDE ACCESS TO YOUR PET AT THE TIME SCHEDULED FOR PICK UP, OR FAIL TO RETRIEVE YOUR PET AT THE END OF THE SERVICE PERIOD AGREED IN A BOOKING, YOU WILL BE CHARGED A LATE PICKUP FEE, OR WAITING FEE, FOR EACH MINUTE OF DELAY NOT CAUSED BY YOUR PET TAXI PROVIDER. IN ADDITION, YOU AGREE TO INDEMNIFY US FROM, AND AGREE THAT WE MAY CHARGE YOUR CREDIT CARD OR OTHER PAYMENT METHOD FOR ANY ADDITIONAL COSTS AND EXPENSES WE OR THE SERVICE PROVIDER INCUR AS A RESULT OF YOUR FAILURE TO ALLOW ACCESS TO YOUR PET OR YOUR FAILURE TO RETRIEVE YOUR PET AS AGREED IN A BOOKING.

PROMOTIONS AND REFERRAL PROGRAMS

WE, AT OUR SOLE DISCRETION, MAY MAKE AVAILABLE PROMOTIONS WITH DIFFERENT FEATURES TO ANY USERS OR PROSPECTIVE USERS. THESE PROMOTIONS, UNLESS MADE TO YOU, SHALL HAVE NO BEARING WHATSOEVER ON YOUR AGREEMENT OR RELATIONSHIP WITH US. WE RESERVE THE RIGHT TO WITHHOLD OR DEDUCT CREDITS OR BENEFITS OBTAINED THROUGH A PROMOTION IN THE EVENT THAT WE DETERMINE OR BELIEVE THAT THE REDEMPTION OF THE PROMOTION OR RECEIPT OF THE CREDIT OR BENEFIT WAS IN ERROR, FRAUDULENT, ILLEGAL, OR IN VIOLATION OF THE APPLICABLE PROMOTION TERMS OF THIS AGREEMENT.

AS PART OF YOUR USER ACCOUNT, WE MAY PROVIDE YOU WITH OR ALLOW YOU TO CREATE A “PET TAXI APP® CODE,” A UNIQUE ALPHANUMERIC CODE FOR YOU TO DISTRIBUTE TO YOUR FRIENDS AND FAMILY (EACH A “REFERRED USER”) TO BECOME NEW RIDERS (“REFERRED RIDERS”) OR DRIVERS (“REFERRED DRIVERS”). OUR CODES MAY ONLY BE DISTRIBUTED FOR PROMOTIONAL PURPOSES AND MAY BE GIVEN AWAY FREE OF CHARGE. YOU MAY NOT SELL, TRADE, OR BARTER YOUR CODE. WE RESERVE THE RIGHT TO DEACTIVATE OR INVALIDATE ANY CODE AT ANY TIME IN OUR SOLE DISCRETION.

FROM TIME TO TIME, WE MAY OFFER YOU INCENTIVES TO REFER YOUR FRIENDS AND FAMILY TO BECOME NEW USERS OF OUR SERVICES (THE “REFERRAL PROGRAM”). THESE INCENTIVES MAY COME IN THE FORM OF CREDITS, AND WE MAY SET, CHANGE, DEACTIVATE, OR INVALIDATE THE INCENTIVE TYPES, AMOUNTS, TERMS, RESTRICTIONS, AND QUALIFICATION REQUIREMENTS FOR ANY INCENTIVES IN OUR SOLE DISCRETION AT ANY TIME. YOUR DISTRIBUTION OF OUR CODES AND PARTICIPATION IN THE REFERRAL PROGRAM IS SUBJECT TO THIS AGREEMENT AND THE ADDITIONAL REFERRAL PROGRAM RULES.

SERVICE PROVIDER REPRESENTATIONS, WARRANTIES AND AGREEMENTS

BY PROVIDING SERVICES AS A DRIVER, YOU REPRESENT, WARRANT, AND AGREE THAT:

YOU POSSESS A VALID DRIVER’S LICENSE AND ARE AUTHORIZED AND MEDICALLY FIT TO OPERATE A MOTOR VEHICLE AND HAVE ALL APPROPRIATE LICENSES, APPROVALS AND AUTHORITY TO PROVIDE TRANSPORTATION TO PETS IN ALL JURISDICTIONS IN WHICH YOU PROVIDE SERVICES.

YOU OWN, OR HAVE THE LEGAL RIGHT TO OPERATE, THE VEHICLE YOU USE WHEN PROVIDING SERVICES, AND SUCH VEHICLE IS IN GOOD OPERATING CONDITION AND MEETS THE INDUSTRY SAFETY STANDARDS AND ALL APPLICABLE STATUTORY AND STATE DEPARTMENT OF MOTOR VEHICLE REQUIREMENTS FOR A VEHICLE OF ITS KIND.

YOU WILL NOT ENGAGE IN RECKLESS BEHAVIOR WHILE DRIVING, DRIVE UNSAFELY, OPERATE A VEHICLE THAT IS UNSAFE TO DRIVE, PERMIT AN UNAUTHORIZED THIRD PARTY, PERSON OR ANIMAL, TO ACCOMPANY YOU IN THE VEHICLE WHILE PROVIDING SERVICES, PROVIDE SERVICES AS A DRIVER WHILE UNDER THE INFLUENCE OF ALCOHOL OR DRUGS, OR TAKE ACTION THAT HARMS OR THREATENS TO HARM THE SAFETY OF OUR COMMUNITY OF PETS OR THIRD PARTIES.

YOU WILL ONLY PROVIDE SERVICES USING THE VEHICLE THAT HAS BEEN REPORTED TO, AND APPROVED BY US, AND YOU WILL NOT TRANSPORT MORE PETS THAN CAN SECURELY BE SEATED IN SUCH VEHICLE (AND NO MORE THAN FOUR (4) PETS IN ANY INSTANCE).

YOU WILL NOT, WHILE PROVIDING THE SERVICES, OPERATE AS A PUBLIC OR COMMON CARRIER OR TAXI SERVICE, ACCEPT STREET HAILS, CHARGE FOR RIDES (EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT), DEMAND THAT A RIDER PAY IN CASH, OR USE A CREDIT CARD READER, SUCH AS A SQUARE READER, TO ACCEPT PAYMENT OR ENGAGE IN ANY OTHER ACTIVITY IN A MANNER THAT IS INCONSISTENT WITH YOUR OBLIGATIONS UNDER THIS AGREEMENT.

YOU WILL NOT ATTEMPT TO DEFRAUD US OR USERS IN CONNECTION WITH YOUR PROVISION OF SERVICES. IF WE SUSPECT THAT YOU HAVE ENGAGED IN FRAUDULENT ACTIVITY WE MAY WITHHOLD APPLICABLE FARES OR OTHER PAYMENTS FOR THE RIDE(S) OR SERVICE(S) IN QUESTION, AND AT OUR SOLE DISCRETION, TERMINATE YOUR AGREEMENT WITH US AS A SERVICE PROVIDER.

YOU AGREE THAT WE MAY OBTAIN INFORMATION ABOUT YOU, INCLUDING YOUR CRIMINAL AND DRIVING RECORDS, AND YOU AGREE TO PROVIDE ANY FURTHER NECESSARY AUTHORIZATIONS TO FACILITATE OUR ACCESS TO SUCH RECORDS DURING THE TERM OF THE AGREEMENT.

YOU HAVE A VALID POLICY OF COMMERCIAL LIABILITY INSURANCE (IN COVERAGE AMOUNTS CONSISTENT WITH ALL APPLICABLE LEGAL REQUIREMENTS) THAT NAMES OR SCHEDULES YOU FOR THE OPERATION OF THE VEHICLE YOU USE TO PROVIDE SERVICES. ADDITIONALLY, YOU MAINTAIN IN FULL FORCE AND EFFECT THE REQUIRED MANDATORY INSURANCES IN SUCH FORM AND AMOUNTS AS SPECIFIED BY STATE LAW AND SET FORTH AS RECOMMENDED GUIDELINES FOR INSURANCE COVERAGE IN INDEPENDENT CONTRACTOR AGREEMENT.

YOU WILL PAY ALL APPLICABLE FEDERAL, STATE AND LOCAL TAXES BASED ON YOUR PROVISION OF SERVICES AND ANY PAYMENTS RECEIVED BY YOU. FURTHERMORE, YOU ARE SOLELY RESPONSIBLE FOR PAYING ALL REQUIRED SOCIAL SECURITY AND/OR MEDICARE, STATE AND FEDERAL UNEMPLOYMENT INSURANCE CONTRIBUTIONS, DISABILITY INSURANCE, WORKMAN’S COMPENSATION INSURANCE, PERSONAL LIABILITY AND PROFESSIONAL LIABILITY INSURANCE PREMIUMS, VEHICLE INSURANCE PREMIUMS, AND/OR ANY AND ALL OTHER REQUIRED FEDERAL, STATE, AND LOCAL PAYMENTS.

CANCELLATIONS AND REFUNDS

CANCELLATIONS BY SERVICE PROVIDER: IF A SERVICE PROVIDER CANCELS A BOOKING PRIOR TO THE SERVICE PERIOD IDENTIFIED IN THE BOOKING, WE WILL REFUND THE FEES PAID BY THE PET OWNER FOR PET CARE SERVICES NOT PROVIDED, AS WELL AS ANY SERVICE CHARGE PAID TO US. SERVICE PROVIDER CANCELLATIONS ARE TAKEN SERIOUSLY. IF YOU ARE A SERVICE PROVIDER, YOU ACKNOWLEDGE THAT CANCELLATION BY YOU MAY RESULT IN A REVIEW OF YOUR ACCOUNT AND, IF WE DEEM IT APPROPRIATE, SUSPENSION OR TERMINATION OF YOUR ACCESS TO OUR SERVICES.

ADDITIONAL CHARGES

IF A BOOKING IS CANCELLED BY A SERVICE PROVIDER AFTER THEY HAVE ARRIVED AND DUE TO THE PET OWNER’S FAILURE TO PROVIDE ACCURATE OR COMPLETE INFORMATION REGARDING THE PET, OR DUE TO THE PET’S AGGRESSIVE BEHAVIOR, OR THE SERVICE PROVIDER BEING UNABLE TO ACCESS YOUR PROPERTY OR PET, THE PET OWNER IS RESPONSIBLE FOR THE FULL COST OF THE BASE FARE.

IF A PET OWNER CANCELS A BOOKING ONCE THE PET TAXI PROVIDER HAS ACCEPTED AND IS ON THEIR WAY TO THE SERVICE CALL, THE PET OWNER WILL BE CHARGED FOR THE FULL COST OF THE BASE FARE.

PAYMENT DISPUTES

ONCE A BOOKING HAS BEEN COMPLETED AND WE HAVE PROVIDED DISBURSEMENT TO SERVICE PROVIDER, ANY FURTHER PAYMENT DISPUTES ARE BETWEEN THE PET OWNER AND SERVICE PROVIDER, AND WE SHALL HAVE NO OBLIGATION TO MEDIATE OR FACILITATE ANY RESOLUTION. FURTHER, WE HAVE NO RESPONSIBILITY OR LIABILITY WITH RESPECT TO ANY TIPS, BONUSES, OR OTHER PAYMENTS MADE OUTSIDE OF THE SERVICE.

PAYMENT HOLDS

IF YOU ARE A SERVICE PROVIDER, WE MAY ISSUE A HOLD ON AMOUNTS OTHERWISE PAYABLE TO YOU, AT OUR SOLE DISCRETION. WE MAY ALSO RECOMMEND THAT THIRD PARTY PAYMENT SERVICE PROVIDERS RESTRICT YOUR ACCESS TO FUNDS IN YOUR ACCOUNT UNDER THE SAME CIRCUMSTANCES.

AUTHORIZATION TO CHARGE

WHEN YOU PAY US FOR PET TAXI SERVICES, YOU WILL BE REQUIRED TO PROVIDE US WITH VALID, UP-TO-DATE CREDIT CARD OR OTHER PAYMENT INFORMATION. YOU AUTHORIZE US TO CHARGE YOUR CREDIT CARD OR OTHER PAYMENT METHOD FOR FEES YOU INCUR AS THEY BECOME DUE AND PAYABLE. YOU ARE RESPONSIBLE FOR MAINTAINING UP-TO-DATE PAYMENT INFORMATION. IF WE CANNOT CHARGE YOU FOR FEES WHEN DUE BECAUSE YOUR PAYMENT INFORMATION IS NO LONGER VALID, OR IF WE DO NOT RECEIVE YOUR PAYMENT WHEN DUE, THEN YOU UNDERSTAND THAT NEITHER US NOR THE SERVICE PROVIDER WILL BE RESPONSIBLE FOR ANY FAILURE TO PROVIDE SERVICES ASSOCIATED WITH THOSE FEES. EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, ALL FEES PAID ARE NON-REFUNDABLE ONCE PAID. IN THE EVENT A PET TAXI SERVICE FEE IS NOT PAID AS BILLED AT TIME OF SERVICE FOR ANY REASON WHATSOEVER, WE RESERVE THE RIGHT TO UTILIZE ANY LEGAL METHOD AVAILABLE, INCLUDING DEBT COLLECTION SERVICES, FOR PAYMENT COLLECTION AND SUCH COLLECTION PROCESS MAY RESULT IN NEGATIVE CREDIT RATINGS TO PET OWNER.

YOU ACKNOWLEDGE THAT YOU ARE RESPONSIBLE TO PAY ANY TAXES THAT ARISE AS A RESULT OF YOUR USE OF OUR SERVICES. THIS INCLUDES, WITHOUT LIMITATION, ANY FORM OF SALES TAX OR INCOME TAX ON FEES PAID FOR SERVICES.

MOBILE COMMUNICATIONS

THE SERVICES INCLUDE FUNCTIONALITY THAT IS AVAILABLE VIA A MOBILE DEVICE (“MOBILE FUNCTIONALITY”). FOR EXAMPLE, MOBILE FUNCTIONALITY ALLOWS FOR COMMUNICATIONS BETWEEN USERS AND PET TAXI PROVIDERS BY MOBILE APP, PHONE CALL AND SMS MESSAGING. TO THE EXTENT YOU ACCESS THE SERVICES THROUGH A MOBILE DEVICE, YOUR WIRELESS SERVICE CARRIER’S STANDARD CHARGES, DATA RATES AND OTHER FEES MAY APPLY. IN ADDITION, DOWNLOADING, INSTALLING OR USING CERTAIN MOBILE FUNCTIONALITY MAY BE PROHIBITED OR RESTRICTED BY YOUR CARRIER, AND NOT ALL MOBILE FUNCTIONALITY MAY WORK WITH ALL CARRIERS OR DEVICES. CERTAIN INFORMATION ABOUT YOUR USAGE OF THE MOBILE FUNCTIONALITY MAY BE COMMUNICATED TO US. FOR EXAMPLE, WE MAY RECEIVE CALL DATA, INCLUDING THE DATE AND TIME OF THE CALL OR SMS MESSAGE, THE PARTIES’ PHONE NUMBERS, AND THE CONTENT OF THE SMS MESSAGE, AND RESERVES THE RIGHT TO MONITOR ALL SUCH INFORMATION. PLEASE NOTE, WE RESERVE THE RIGHT, BUT HAVE NO OBLIGATION, TO MONITOR CALLS BETWEEN USERS AND PET TAXI PROVIDERS. BY PROVIDING YOUR MOBILE PHONE NUMBER, YOU AGREE THAT WE MAY COMMUNICATE WITH YOU USING ANY MEANS OF COMMUNICATION INCLUDING CALLS PLACED TO YOUR MOBILE PHONE USING AN AUTOMATED DIALING DEVICE, CALLS USING PRE-RECORDED MESSAGES AND/OR SMS, MMS, TEXT MESSAGE REGARDING YOUR ACCOUNT. IN THE EVENT YOU CHANGE OR DEACTIVATE YOUR MOBILE TELEPHONE NUMBER, YOU AGREE TO PROMPTLY UPDATE YOUR ACCOUNT INFORMATION TO ENSURE THAT YOUR MESSAGES ARE NOT SENT TO THE PERSON THAT ACQUIRES YOUR OLD NUMBER.

AUTOMATED CHATBOT & DIGITAL ASSISTANCE

THE PET TAXI® MAY PROVIDE AN AUTOMATED, AI-POWERED CHATBOT ON ITS WEBSITE TO ASSIST CUSTOMERS WITH GENERAL QUESTIONS ABOUT OUR SERVICES, SERVICE AREAS, BOOKING PROCEDURES, AND PET TRANSPORTATION ACCOMMODATIONS.

THE CHATBOT IS PROVIDED FOR INFORMATIONAL CONVENIENCE ONLY. RESPONSES MAY BE AUTOMATED, INCOMPLETE, OR INACCURATE AND SHOULD NOT BE RELIED UPON AS PROFESSIONAL, VETERINARY, MEDICAL, OR EMERGENCY ADVICE.

INFORMATION PROVIDED BY THE CHATBOT DOES NOT CONSTITUTE A CONFIRMED RESERVATION, PRICE GUARANTEE, SERVICE COMMITMENT, OR MODIFICATION OF AN EXISTING BOOKING. ALL TRANSPORTATION ARRANGEMENTS ARE SUBJECT TO DIRECT CONFIRMATION BY THE PET TAXI®.

CUSTOMERS REQUIRING URGENT TRANSPORTATION, ASSISTANCE WITH AN EXISTING RESERVATION, OR CLARIFICATION OF INFORMATION PROVIDED BY THE CHATBOT SHOULD CONTACT THE PET TAXI® DIRECTLY AT 561-437-1010.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PET TAXI® DISCLAIMS LIABILITY FOR ERRORS, OMISSIONS, OR MISUNDERSTANDINGS ARISING FROM AUTOMATED CHATBOT RESPONSES, SUBJECT TO THE LIMITATIONS AND PROTECTIONS OTHERWISE SET FORTH IN THESE TERMS.

PET TAXI®, PET TAXI APP®, AND THE PET TAXI APP® INTELLECTUAL PROPERTY

WE ALONE (AND OUR LICENSORS, WHERE APPLICABLE) SHALL OWN ALL RIGHT, TITLE AND INTEREST, INCLUDING ALL RELATED INTELLECTUAL PROPERTY RIGHTS, IN AND TO THE SERVICES AND ANY SUGGESTIONS, IDEAS, ENHANCEMENT REQUESTS, FEEDBACK, PHOTOGRAPHS, RECOMMENDATIONS OR OTHER INFORMATION PROVIDED BY YOU, YOUR PET, OR ANY OTHER PARTY RELATING TO THE SERVICES. THESE TERMS ARE NOT A SALE AND DOES NOT CONVEY TO YOU ANY RIGHTS OF OWNERSHIP IN OR RELATED TO THE SERVICES, SOFTWARE, OR ANY INTELLECTUAL PROPERTY RIGHTS OWNED BY US. OUR NAME, LOGO, SOFTWARE, AND THE PRODUCT NAMES ASSOCIATED WITH THE SERVICES ARE OUR TRADEMARKS OR THIRD PARTIES, AND NO RIGHT OR LICENSE IS GRANTED TO YOU TO USE THEM.

COPYRIGHT

YOU MAY HAVE HEARD OF THE DIGITAL MILLENNIUM COPYRIGHT ACT (THE “DMCA”), AS IT RELATES TO ONLINE SERVICE PROVIDERS, LIKE US, BEING ASKED TO REMOVE MATERIAL THAT ALLEGEDLY VIOLATES SOMEONE’S COPYRIGHT. WE RESPECT OTHERS’ INTELLECTUAL PROPERTY RIGHTS, AND WE RESERVE THE RIGHT TO DELETE OR DISABLE CONTENT ALLEGED TO BE INFRINGING, AND TO TERMINATE THE ACCOUNTS OF REPEAT ALLEGED INFRINGERS. TO REVIEW OUR COMPLETE COPYRIGHT DISPUTE POLICY AND LEARN HOW TO REPORT POTENTIALLY INFRINGING CONTENT, PLEASE EMAIL US AT SUPPORT@WEDRIVEPETS.COM.

USER CONTENT

ANYTHING YOU POST, UPLOAD, SHARE, STORE, OR OTHERWISE PROVIDE THROUGH THE SERVICES IS YOUR “USER SUBMISSION.” SOME USER SUBMISSIONS ARE VIEWABLE BY OTHER USERS. IN ORDER TO DISPLAY YOUR USER SUBMISSIONS ON THE SERVICES, AND TO ALLOW OTHER USERS TO ENJOY THEM (WHERE APPLICABLE), YOU GRANT US CERTAIN RIGHTS IN THOSE USER SUBMISSIONS. PLEASE NOTE THAT ALL OF THE FOLLOWING LICENSES ARE SUBJECT TO OUR PRIVACY POLICY TO THE EXTENT THEY RELATE TO USER SUBMISSIONS THAT ARE ALSO YOUR PERSONALLY-IDENTIFIABLE INFORMATION.

FOR ALL USER SUBMISSIONS, YOU HEREBY GRANT US A LICENSE TO TRANSLATE, MODIFY (FOR TECHNICAL PURPOSES, FOR EXAMPLE MAKING SURE YOUR CONTENT IS VIEWABLE ON AN IPHONE AS WELL AS A COMPUTER) AND REPRODUCE AND OTHERWISE ACT WITH RESPECT TO SUCH USER SUBMISSIONS, IN EACH CASE TO ENABLE US TO OPERATE THE SERVICES, AS DESCRIBED IN MORE DETAIL BELOW. THIS IS A LICENSE ONLY – YOUR OWNERSHIP IN USER SUBMISSIONS IS NOT AFFECTED.

IF YOU STORE A USER SUBMISSION IN YOUR OWN PERSONAL PET TAXI APP® ACCOUNT, IN A MANNER THAT IS NOT VIEWABLE BY ANY OTHER USER EXCEPT YOU (A “PERSONAL USER SUBMISSION”), YOU GRANT US THE LICENSE ABOVE, AS WELL AS A LICENSE TO STORE, PROCESS, DISPLAY, PERFORM, AND DISTRIBUTE YOUR PERSONAL USER SUBMISSION FOR THE SOLE PURPOSE OF MAKING THAT PERSONAL USER SUBMISSION ACCESSIBLE TO YOU AND TO OPERATE, MAINTAIN, AND PROVIDE THE RELATED SERVICES.

IF YOU SHARE A USER SUBMISSION ONLY IN A MANNER THAT ONLY CERTAIN SPECIFIED USERS CAN VIEW (FOR EXAMPLE, A PRIVATE MESSAGE TO ONE OR MORE OTHER USERS) (A “LIMITED AUDIENCE USER SUBMISSION”), THEN YOU GRANT US THE LICENSES ABOVE, AS WELL AS A LICENSE TO STORE, PROCESS, DISPLAY, PERFORM, AND DISTRIBUTE YOUR LIMITED AUDIENCE USER SUBMISSION FOR THE SOLE PURPOSE OF MAKING THAT LIMITED AUDIENCE USER SUBMISSION ACCESSIBLE TO SUCH OTHER SPECIFIED USERS, AND TO OPERATE, MAINTAIN, AND PROVIDE THE RELATED SERVICES. ALSO, YOU GRANT SUCH OTHER SPECIFIED USERS A LICENSE TO ACCESS THAT LIMITED AUDIENCE USER SUBMISSION, AND TO USE AND EXERCISE ALL RIGHTS IN IT, AS PERMITTED BY THE FUNCTIONALITY OF THE SERVICES.

IF YOU SHARE A USER SUBMISSION PUBLICLY ON THE SERVICES AND/OR IN A MANNER THAT MORE THAN JUST YOU OR CERTAIN SPECIFIED USERS CAN VIEW (A “PUBLIC USER SUBMISSION”), THEN YOU GRANT US THE LICENSES ABOVE, AS WELL AS A LICENSE TO STORE, PROCESS, DISPLAY, PERFORM, AND DISTRIBUTE YOUR PUBLIC USER SUBMISSION FOR THE PURPOSE OF MAKING THAT PUBLIC USER SUBMISSION ACCESSIBLE TO ALL OUR USERS AND OPERATE, MAINTAIN, AND PROVIDE THE RELATED SERVICES, AS WELL AS ALL OTHER RIGHTS NECESSARY TO USE AND EXERCISE ALL RIGHTS IN THAT PUBLIC USER SUBMISSION IN CONNECTION WITH THE SERVICES FOR ANY PURPOSE. ALSO, YOU GRANT ALL OTHER USERS OF THE SERVICES A LICENSE TO ACCESS THAT PUBLIC USER SUBMISSION, AND TO USE AND EXERCISE ALL RIGHTS IN IT, AS PERMITTED BY THE FUNCTIONALITY OF THE SERVICES.

YOU AGREE THAT THE LICENSES YOU GRANT ARE ROYALTY-FREE, PERPETUAL, SUBLICENSEABLE, IRREVOCABLE, AND WORLDWIDE.

FINALLY, YOU UNDERSTAND AND AGREE THAT WE, IN PERFORMING THE REQUIRED TECHNICAL STEPS TO PROVIDE THE SERVICES TO OUR USERS (INCLUDING YOU), MAY NEED TO MAKE CHANGES TO YOUR USER SUBMISSIONS TO CONFORM AND ADAPT THOSE USER SUBMISSIONS TO THE TECHNICAL REQUIREMENTS OF CONNECTION NETWORKS, DEVICES, SERVICES, OR MEDIA, AND THE FOREGOING LICENSES INCLUDE THE RIGHTS TO DO SO.

THIRD PARTY INTERACTIONS

DURING YOUR USE OF THE SERVICES, YOU MAY ENTER INTO CORRESPONDENCE WITH, PURCHASE GOODS AND/OR SERVICES FROM, OR PARTICIPATE IN PROMOTIONS OF THIRD-PARTY SERVICE PROVIDERS, ADVERTISERS OR SPONSORS SHOWING THEIR GOODS AND/OR SERVICES THROUGH THE SERVICES. ANY SUCH ACTIVITY, AND ANY TERMS, CONDITIONS, WARRANTIES OR REPRESENTATIONS ASSOCIATED WITH SUCH ACTIVITY, IS SOLELY BETWEEN YOU AND THE APPLICABLE THIRD-PARTY. WE AND OUR LICENSORS SHALL HAVE NO LIABILITY, OBLIGATION OR RESPONSIBILITY FOR ANY SUCH CORRESPONDENCE, PURCHASE, TRANSACTION OR PROMOTION BETWEEN YOU AND ANY SUCH THIRD-PARTY. WE DO NOT ENDORSE ANY SITES ON THE INTERNET THAT ARE LINKED THROUGH THE SERVICES AND, IN NO EVENT SHALL WE OR OUR LICENSORS BE RESPONSIBLE FOR ANY CONTENT, PRODUCTS, SERVICES OR OTHER MATERIALS ON OR AVAILABLE FROM SUCH SITES OR THIRD-PARTY PROVIDERS. YOU RECOGNIZE THAT CERTAIN THIRD-PARTY PROVIDERS OF GOODS AND/OR SERVICES MAY REQUIRE YOUR AGREEMENT TO ADDITIONAL OR DIFFERENT TERMS AND CONDITIONS PRIOR TO YOUR USE OF OR ACCESS TO SUCH GOODS OR SERVICES, AND WE DISCLAIM ANY AND ALL RESPONSIBILITY OR LIABILITY ARISING FROM SUCH AGREEMENTS BETWEEN YOU AND THE THIRD-PARTY PROVIDERS.

WE MAY RELY ON THIRD PARTY ADVERTISING AND MARKETING SUPPLIED THROUGH THE SERVICES AND OTHER MECHANISMS TO SUBSIDIZE THE SERVICES. BY AGREEING TO THESE TERMS AND CONDITIONS YOU AGREE TO RECEIVE SUCH ADVERTISING AND MARKETING. YOU AGREE THAT IT IS YOUR RESPONSIBILITY TO TAKE REASONABLE PRECAUTIONS IN ALL ACTIONS AND INTERACTIONS WITH ANY THIRD PARTY YOU INTERACT WITH THROUGH THE SERVICES.

INDEMNIFICATION

BY ENTERING INTO THESE TERMS AND USING THE SERVICES, YOU AGREE THAT YOU SHALL DEFEND, INDEMNIFY AND HOLD PET TAXI, INC., OUR LICENSORS, AND EACH SUCH PARTY’S PARENT ORGANIZATIONS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, PET TAXI SERVICE PROVIDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, ATTORNEYS, ASSIGNS, REPRESENTATIVES, AND/OR AGENTS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, COSTS, DAMAGES, LOSSES, LIABILITIES AND EXPENSES (INCLUDING ATTORNEYS’ FEES AND COURT COSTS) ARISING OUT OF OR IN CONNECTION WITH:

•YOUR TRANSACTIONS AND INTERACTIONS, WHETHER ONLINE OR OFFLINE, WITH OTHER USERS, PET OWNERS, SERVICE PROVIDERS, OR THIRD PARTIES IN CONNECTION WITH OUR SERVICES;

•YOUR VIOLATION OR BREACH OF THESE TERMS, OR ANY APPLICABLE LAW OR REGULATION, WHETHER OR NOT REFERENCED HEREIN;

•YOUR VIOLATION OF ANY RIGHTS OF ANY THIRD PARTY, INCLUDING PET TAXI SERVICE PROVIDERS;

•YOUR ACTS OR OMISSIONS, OR THE CONDUCT OF YOUR PET OR PETS, INCLUDING BUT NOT LIMITED TO BITES, SCRATCHES, AGGRESSIVE BEHAVIOR, ESCAPES, PROPERTY DAMAGE, PERSONAL INJURY, OR DEATH TO THIRD PARTIES OR ANIMALS, CAUSED BY SUCH CONDUCT OF YOU OR YOUR PET OR PETS.

•YOUR CONTENT;

•YOUR MISSTATEMENTS, MISREPRESENTATIONS, OR VIOLATION OF APPLICABLE LAW;

•YOUR USE OR MISUSE OF THE SERVICES.

YOU FURTHER AGREE THAT YOU WILL COOPERATE WITH US IN THE DEFENSE OF ANY CLAIM SUBJECT TO INDEMNIFICATION UNDER THIS SECTION. PET TAXI, INC., RESERVES THE RIGHT, BUT NOT THE OBLIGATION, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION UNDER THIS SECTION, AND YOU WILL NOT SETTLE ANY SUCH CLAIM OR MATTER WITHOUT OUR ADVANCE WRITTEN CONSENT. YOU SHALL REMAIN RESPONSIBLE FOR ALL ATTORNEYS’ FEES, COURT COSTS, DEFENSE EXPENSES, AND OTHER AMOUNTS COVERED BY YOUR INDEMNIFICATION OBLIGATIONS HEREIN.

DISCLAIMER OF WARRANTIES

WE MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICES. WE DO NOT REPRESENT OR WARRANT THAT:

A. THE USE OF THE SERVICES WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA,

B. THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS,

C. ANY STORED DATA WILL BE ACCURATE OR RELIABLE,

D. THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS,

E. ERRORS OR DEFECTS IN THE SERVICES WILL BE CORRECTED, OR

F. THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

THE SERVICES ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY US. WE MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES, PRODUCTS OR GOODS OBTAINED BY THIRD PARTIES THROUGH THE USE OF THE SERVICES. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY THIRD-PARTY SERVICES OR PRODUCTS REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

INTERNET & COMMUNICATION DELAYS

OUR SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC AND MOBILE PHONE COMMUNICATIONS. WE ARE NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

LIMITATION OF LIABILITY

WE SHALL NOT BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (I) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (II) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY PET TAXI PROVIDER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE SHALL NOT BE LIABLE IN THE EVENT YOU OR A PET DIES, BECOMES ILL, INJURED, OR LOST. WE SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED U.S. DOLLARS (US $500.00).

OUR SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE PET TAXI SERVICES WITH PET TAXI PROVIDERS, BUT YOU AGREE THAT WE HAVE NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY PET TAXI SERVICES PROVIDED TO YOU BY PET TAXI PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.WE ARE NOT A COMMON CARRIER OR PUBLIC CARRIER. IT IS UP TO YOU TO DECIDE WHETHER OR NOT TO ACCEPT A RIDE, OR USE ANY SERVICES CONTACTED THROUGH US. THE PET TAXI, INC., DOES NOT GUARANTEE UNINTERRUPTED AVAILABILITY OR COMPLETION OF SERVICES AND WILL NOT BE LIABLE FOR DELAYS, CANCELLATIONS, OR INTERRUPTIONS RESULTING FROM CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

NOTICE

WE MAY GIVE NOTICE BY MEANS OF A GENERAL NOTICE ON THE SERVICES VIA MOBILE APPLICATION, ELECTRONIC MAIL TO YOUR EMAIL ADDRESS ON RECORD IN OUR ACCOUNT INFORMATION, SMS TEXT MESSAGING, OR BY WRITTEN COMMUNICATION SENT BY FIRST CLASS MAIL OR PRE-PAID POST TO YOUR ADDRESS ON RECORD IN OUR ACCOUNT INFORMATION. SUCH NOTICE SHALL BE DEEMED TO HAVE BEEN GIVEN UPON THE EXPIRATION OF 48 HOURS AFTER SENDING.

ASSIGNMENT

THESE TERMS MAY NOT BE ASSIGNED BY YOU WITHOUT OUR PRIOR WRITTEN APPROVAL BUT MAY BE ASSIGNED WITHOUT YOUR CONSENT BY US TO:

I. A PARENT OR SUBSIDIARY

II. AN ACQUIRER OF ASSETS

III. A SUCCESSOR BY MERGER

ANY PURPORTED ASSIGNMENT IN VIOLATION OF THIS SECTION SHALL BE VOID.

TERM AND TERMINATION OF TERMS

THESE TERMS ARE EFFECTIVE UPON THE USE OF THE SERVICES. YOU OR WE MAY TERMINATE YOUR PARTICIPATION IN THE SERVICES AT ANY TIME, FOR ANY REASON OR FOR NO REASON WHATSOEVER, AND WE MAY PROHIBIT YOUR USE OF THE SERVICES AT ANY TIME IN OUR SOLE DISCRETION. THESE TERMS, AND ANY SUBSEQUENT MODIFICATION OF THESE TERMS, SHALL REMAIN IN EFFECT AT ALL TIMES AFTER YOU OR WE TERMINATE YOUR PARTICIPATION OR ACCESS TO THE SERVICES.

GENERAL

THESE TERMS SHALL BE GOVERNED BY THE LAWS OF THE STATE OF FLORIDA, WITHOUT REGARD TO THE CHOICE OR CONFLICTS OF LAW PROVISIONS OF ANY JURISDICTION.

YOU AND WE AGREE THAT ANY LEGAL DISPUTES OR CLAIMS ARISING OUT OF OR RELATED TO THE TERMS (INCLUDING BUT NOT LIMITED TO THE USE OF THE SERVICES, OR THE INTERPRETATION, ENFORCEABILITY, REVOCABILITY, OR VALIDITY OF THE TERMS, OR THE ARBITRABILITY OF ANY DISPUTE), THAT CANNOT BE RESOLVED INFORMALLY SHALL BE SUBMITTED TO BINDING ARBITRATION IN FLORIDA. THE ARBITRATION SHALL BE CONDUCTED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES, OR AS OTHERWISE MUTUALLY AGREED BY YOU AND US. ANY JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION THEREOF. CLAIMS SHALL BE BROUGHT WITHIN THE TIME REQUIRED BY APPLICABLE LAW. ANY CLAIM, ACTION OR PROCEEDING ARISING OUT OF OR RELATED TO THE TERMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE, COLLECTIVE, OR CLASS PROCEEDING. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU ARE WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION.

NO JOINT VENTURE, PARTNERSHIP, EMPLOYMENT, OR AGENCY RELATIONSHIP EXISTS BETWEEN YOU, US, OR ANY THIRD-PARTY PROVIDER AS A RESULT OF THESE TERMS OR USE OF THE SERVICES OR SOFTWARE.

IF ANY PROVISION OF THE TERMS IS HELD TO BE INVALID OR UNENFORCEABLE, SUCH PROVISION SHALL BE STRUCK AND THE REMAINING PROVISIONS SHALL BE ENFORCED TO THE FULLEST EXTENT UNDER LAW.

OUR FAILURE TO ENFORCE ANY RIGHT OR PROVISION IN THESE TERMS SHALL NOT CONSTITUTE A WAIVER OF SUCH RIGHT OR PROVISION UNLESS ACKNOWLEDGED AND AGREED TO BY US IN WRITING.

THESE TERMS COMPRISE THE ENTIRE AGREEMENT BETWEEN YOU AND US AND SUPERSEDE ALL PRIOR OR CONTEMPORANEOUS NEGOTIATIONS, DISCUSSIONS OR TERMS, WHETHER WRITTEN OR ORAL, BETWEEN THE PARTIES REGARDING THE SUBJECT MATTER CONTAINED HEREIN.

ADDITIONAL TERMS

THESE TERMS APPLY TO YOUR USE OF ALL THE SERVICES, INCLUDING BUT NOT LIMITED TO THE APPLICATIONS AVAILABLE VIA THE PET TAXI APP® MOBILE APPLICATION, THE PAWZ PROS MOBILE APPLICATION, OR SIMILAR (THE “APPLICATION”), BUT THE FOLLOWING ADDITIONAL TERMS ALSO APPLY TO THE APPLICATION:

(A) THE TERMS ARE CONCLUDED BETWEEN YOU AND US ONLY, AND WE ARE NOT RESPONSIBLE FOR THE APPLICATION OR THE CONTENT;

(B) THE APPLICATION IS LICENSED TO YOU ON A LIMITED, NON-EXCLUSIVE, NON-TRANSFERRABLE, NON-SUBLICENSABLE BASIS, SOLELY TO BE USED IN CONNECTION WITH THE SERVICES FOR YOUR USE, SUBJECT TO ALL THE TERMS AND CONDITIONS OF THESE TERMS AS THEY ARE APPLICABLE TO THE SERVICES;

(C) YOU WILL ONLY USE THE APPLICATION IN CONNECTION WITH A MOBILE DEVICE OR COMPUTER THAT YOU OWN OR CONTROL;

(D) YOU ACKNOWLEDGE AND AGREE THAT WE HAVE NO OBLIGATION WHATSOEVER TO FURNISH ANY MAINTENANCE, SUPPORT SERVICES, OR WARRANTY WITH RESPECT TO THE APPLICATION;

(E) YOU REPRESENT AND WARRANT THAT YOU ARE NOT LOCATED IN A COUNTRY SUBJECT TO A U.S. GOVERNMENT EMBARGO, OR THAT HAS BEEN DESIGNATED BY THE U.S. GOVERNMENT AS A “TERRORIST SUPPORTING” COUNTRY, AND THAT YOU ARE NOT LISTED ON ANY U.S. GOVERNMENT LIST OF PROHIBITED OR RESTRICTED PARTIES;

(F) IN YOUR USE OF THE APPLICATION, YOU AGREE TO COMPLY WITH ANY APPLICABLE THIRD-PARTY TERMS OF AGREEMENT WHICH MAY AFFECT OR BE AFFECTED BY SUCH USE; AND

(G) IN THE EVENT YOU USE THE APPLICATION TO PROVIDE YOU WITH REAL-TIME ROUTE GUIDANCE, YOUR USE OF THIS REAL TIME ROUTE GUIDANCE APPLICATION IS AT YOUR SOLE RISK. LOCATION DATA MAY NOT BE ACCURATE.

Rev11012026